Customer
Discussion List
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Receipts created in spreadsheet are not getting applied to the AR invoices automaticallyI am trying to load receipts from the ADFDI "Create receipts in spreadsheet". I do pass the customer name, account number and reference as transaction number and transac… -
How to delete customer site in accounts receivablesHow to delete a one time ship to customer site from accounts receivables. I am aware of the inactivation of sites but is there an option to purge/delete the customer sit…
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Customer Account Termination DateSummary: Customer Account Termination Date should not accept till open invoices closed Content (please ensure you mask any confidential information): If open AR invoices…FAYYAZ6464 26 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
Does Customer Relations come with Oracle Fusion Core ERP license or is a part of CDM licenseDoes Customer Relations come with Oracle Fusion Core ERP license or is a part of CDM licenseNishad Deshpande 22 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Getting error while creating new customers and creating site purposesSummary: We are getting an error " The value for the foreign key {1} isn't valid. You must enter the {0} column name from the {2} table. (AR-855645) when creating custom…IMS - ERP Support 37 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Is it possible to change the default from phone to email when creating a new customer contact point?Summary: Our end users are creating contacts to use for dunning purposes. All these contacts will require an email address contact point. Is it possible to change the de…Sherri Sweeney 11 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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Better process for Prepay customerSummary: Content (please ensure you mask any confidential information): Currently, we have the prepay customer on hold, we release it so Orders can process an acknowledg…Vikram_Patel 1 view 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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Bankruptcy - approval rules customizationSummary: When a Bankruptcy request is submitted the default behavior it goes to the line manager for approval. How can the approval rule be customized Ex: add additional…Arun N-OC 3 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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Unable to automatically associate receipt method to a transaction which uses multiple payment methodHi Team - we have a requirement to automatically associate CC receipt method to AR transaction when the order is paid via credit card and leave the receipt method blank …Rahul Gindoria 3 views 1 comment 0 points Most recent by Veronica Stefan-Oracle Receivables & Collections
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Why are Payment Term and Currency Code mandatory fields in the AutoInvoice template?Summary: Why are Payment Term, Currency Code, and Currency Conversion Type mandatory fields in the AutoInvoice template? Given that these details are often predefined in…
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How to restrict access to Customer Page based on Customer ClassSummary: Hi All, We would like to restrict access to Customer Page (Both 'Create Customer' and 'Manage Customer') based on 'Customer Class'. We have many 'Customer Class…
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what is the deep link for manage customers details?Manage Customer page but does not query the customer account number included in the link. Tried different combinations but cannot get the customer account to be displaye…
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Is there a way to move the unapplied portion of an AR Receipt to a new customer?Summary: If we have a partially applied receipt, can we move the remaining unapplied portion to a new customer? Scenario: Receipt Amount $100 $50 applied to customer A (…
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what is the deep link for manage customers details?Summary: We need the deep link of manage customers page Content (please ensure you mask any confidential information): we made a dashboard with customers and we want to …
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Unable to see the Manage Trading Community Source Systems link in setup and maintenanceSummary: We have created a custom role that was derived from the Accounts Receivable Manager role. However, the Manage Trading Community Source Systems and the Manage So…
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End date Customer Profile Class using CustomerImportTemplate FBDIHello We need to end date existing Customer Profile Class at Customer Site level and add a new Customer Profile Class. We are aware that when we upload the RA_CUSTOMER_P…
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Customer data is not processed after running the "Import Bulk Customer Data" processSummary: Hi All, In the customer import process, both the "Load Interface File for Import" and "Import Bulk Customer Data" processes indicate a status of "Succeeded"; ho…
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how to define credit rating for customer in oracle fusionHi All, how to define credit rating for customer in oracle fusion Regards, SantoshSantoshh Mishrra 11 views 2 comments 0 points Most recent by Santoshh Mishrra Receivables & Collections
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Customer Import (FBDi) successful but no records importedSummary Customer Import (FBDi) all processes successful but no records importedContent Hi I am trying to upload customers via the Customer Import file (extensive version… -
Is there a way to mask customer PII details in Testing EnvironmentSummary: The Testing Environment has the original details of the customer, can we mask those that? Is there any way to do that. Content (please ensure you mask any confi…Buddhika D 21 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Customer Accounts - merge/transfer functionality?Summary: Is there any possibility of transferring Customer Accounts and Sites from one Party to Another? Content (required): In case we have: Party A with Customer Accou…
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Issue Refund screen, the Customer Party Bank Account screen is blankSummary: Open up the receipt and complete the various fields in the Issue Refund screen, the Customer Party Bank Account screen is blank. The customer is a Direct Debit …Yahya Khan 36 views 3 comments 0 points Most recent by Raghuram Saradka-Oracle Receivables & Collections -
Same bank account to more than one customerSummary: Same bank account to more than one customer Content (required): A customer pays the invoices of over 100 of our adult social care customers, but Oracle won't le… -
Receipts are not created via "Create Automatic Receipt" taskSummary: Receipt is not created in the system after approving the "Create Automatic Receipt Batch" process. Content (please ensure you mask any confidential information)…Manohar-Oracle 57 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Question about preventing creation of duplicate CustomersSummary: Question about preventing creation of duplicate Customers Content (please ensure you mask any confidential information): Hi - I know this question has already b…
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Is there a list of tables where the "Manage Geographies" setup is stored?Summary Looking for SQL Tables for the Manage Geographies setupContent Someone has setup some Geography data in the Manage Geographies setup pages which include some hie…Patrick Bonahoom 2.4K views 4 comments 2 points Most recent by Vidhya Nadarajan-Oracle Receivables & Collections -
How to add contact point & email address in existing customer ?We have bulk customers loaded via 19 sheet FBDI , some of the customer are loaded without contact point & email address. Now we want to add those client email address. A…
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Upload Date Type DFF Attributes via Customer Import Template FBDISummary: There is a Business requirement to define DFF of a date type both at Customer Account and Customer Site level, and load it in bulk via FBDI as part of Customer …SoniaD-Oracle 131 views 1 comment 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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customer call functionality in Oracle FusionSummary: We want to save the customer call informations somewhere after the call with customer. Content (please ensure you mask any confidential information): Requiremen…Mayura Khopkar 31 views 5 comments 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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How to update the Contact Point Purpose value as 'null' value via FBDI?Summary: Content (please ensure you mask any confidential information): While updating contact points to null value using FBDI, i am providing the field with 'null' or k…