Best Practices
Discussion List
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Power Hour Webinar: A Deep Dive into Responsys Gen AI Features [July 2025]A Deep Dive into Responsys Gen AI Features Join us for a brief overview of the best practices, trends and strategic insight across the various Responsys GenAI features, … -
CPQ Auto approvals by system in approval flowBusiness scenario: Approvals are triggered when sales rep reduces the discount more than 10%. This logic is applicable for all configurators and quick adds. Requirement:… -
CPQ: Can we create a new user type?Does Oracle CPQ allow us to create a new user type. Currently there are 4 user types OOTB.
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Profile Confusion: Why Eloqua Insight Shows More Opens and Clicks Than Operational ReportsThis post explains why Eloqua Operational reports and Eloqua Insight sometimes disagree on opens and clicks, using Bob as a recurring example so you can follow the probl… -
Eloqua contact mapping to Custom Data RecordHello! :-) I see the example of the custom data record mapped to the incorrect contact. Is there any possible way to see the reason behind this unexpected behavior? Arou…
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Basses on Frontend page column value on which table is stored data base.Summary: I have created a requisition and added candidates, I want to see candidate Assessment details on which table stored in data base side. Column name is View Resul…
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CPQ Parts Expiry: How to restrict expired partsObjective: Restrict expired parts from being added via Quick Add or Configurators in Oracle CPQ. Definition of Expired Parts: Each part in the Parts DB includes a custom…
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Eloqua user groups?Eloqua (Oracle) used to host user groups - virtually and in-person - to connect users, an opportunity to share best practices and interesting things we're doing, learn a… -
What are the following Reasons for double time save action ?user needs to click two times save then only values are updating correctly in commerce ? What are following reasons to get this issue ? how can we resolve this ? @bla-Or…
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Remove XSL view on Email Action CPQSummary: Requirement is to send the Additional Attachment using Email Action. However Email Action is associated with XSL View and unable to remove that. Is there any wa… -
Shared Filter - best practiceHi! I would like to create a shared filter that checks if the values in the custom object record field are more than 70% (so it will be from 70 to 100). Is there any oth…
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Is there an App to execute loyalty programs with Eloqua?As Oracle Loyalty reached it end of life recently, I was wondering if we are able to realise a loyalty programm via an App in Eloqua or if someone knows about an alterna…
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How to obtain error details in CPQ REST API response of modify action typeSummary: We are expecting the custom error messages of the validation rules that are triggered on CPQ action clicks, to also appear in the REST API call of that action C…UpadhyayStuti 33 views 1 comment 1 point Most recent by Emmanuel Zambrano-Support-Oracle Configure Price Quote
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Power Hour: Measuring AI Impact: Learn to Utilize Dashboards & Insights [Oct 14]Join us for the final session of the Eloqua AI webinar series! In this concluding session, we’ll walk you through a live demo on leveraging dashboards and insights to ma…
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We wanted to track the quota for an event along with additional participants for each registrationsSummary: We are working on a customized event where we have limited quota for registrations. All registrants can bring 1 more participant along with them for the event. …
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Experiences with LinkedIn Campaign Manager App in EloquaHi all, I’m preparing to set up my first campaign using the LinkedIn Campaign Manager App in Eloqua, and I wanted to tap into the community’s experience. Have you used t… -
I want to change the character layout of the values that can be entered.Hi, We are currently rebuilding from JET UI to Redwood UI. In JET UI, input values and displayed values for amount-related items are positioned on the right. We would li…Akimi Furumizu-Oracle 1 view 0 comments 0 points Started by Akimi Furumizu-Oracle Configure Price Quote
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Responsys Link Category limit?Our Cloud instance currently has 19 Link Categories and we need more. Is 19 a hard cap? Could we "fit" more by shortening the names of existing Link Categories? Thanks i…
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Best practic to eliminating the 15 min. CDO sync delay when mapping CDO Records to Contacts TableSummary: I have worked with a lot of Oracle products, but I have found it surprisingly difficult to make Oracle Integration Cloud (OIC) talk cleanly with Oracle Eloqua. … -
Best practic to send a SMS by using the Eloqua API? Recommended flow?Summary: SMS is available and enabled. We are using Oracle Integration Cloud (OIC) and trying to find out how to send a SMS to a contact person by using the Eloqua API. …
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Failed to change custom order propertyHello, we need to change information in a custom property of a specific order, but we received the message below. One thing to keep in mind! The order doesn't need to be… -
Video Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Program Canvashttps://videohub.oracle.com/embed/secure/iframe/entryId/1_u4vha3d6/uiConfId/35965902 Video Walkthrough: Delete contacts using deduplication rule in Oracle Eloqua's Progr…
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Taleo Knowledge Exchange Follow Up - August 2025Thanks to everyone who attended, or tried to attend our August installment of the Taleo Knowledge Exchange. We encountered challenges with the Crowdcast platform that bl…
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Oracle CPQ: Performance Impact Due to Extensive Save LogicIn our Oracle CPQ implementation, the Save action is being used to set multiple attributes at both the header and line item grid (LIG) levels. Over time, this has led to…Yashasvi Seethalam 11 views 1 comment 0 points Most recent by Sushmita Singh-Support-Oracle Configure Price Quote
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Eloqua Hot Phone NumbersHello! :) I would like to know the up-to-date phone numbers to Oracle Support to be used for example when I would like to escalate the SR? Is the following list updated?…
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Does STO sends emails after campaign ends?Hello! I have a question regarding the STO - send time optimization & campaign completion status. I observe a case where 3 contacts got the email ABC - it is visible in …
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Power Hour Getting Started with AI in Eloqua – PART 2 - From Activation to Action [Aug 2025]Getting Started with AI in Eloqua – From Activation to Action (Part 2) Continue your AI journey with us! Join Part 2 of Getting Started with AI in Eloqua – From Activati… -
report forgot password - cx-commerceHello Where can I find data on customers who reset their passwords in the last 6 months? We need to know this to better serve you in this regard.
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How can I exclude auto-open contacts from future database cleanups?Summary: Auto-open security settings masking engaged contacts Content (please ensure you mask any confidential information): We recently cleaned up our database using a …
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Oracle CPQ Integration with SharePointCan Oracle CPQ Read Holiday Lists Directly from SharePoint Excel Files? We have a requirement to reference an Excel file stored in a SharePoint location, which contains …