Category 271
Discussion List
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upload imagesSummary: what is the max size for the image that we upload on the webdav tool? Content (required): Version (include the version you are using, if applicable): Code Snipp… -
Website Link Survey ExpirySummary: Content (required): Hi, I have couple of questions regarding Surveys: 1. Is it possible for a website link survey to get expired once it is submitted by the use… -
How to route specific people from the same queue?Summary: Content (required): i created rules to assign to different queues but I want it to be assigned to a specific staff from the same queue i add a rule to assign to…
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How to route specific people from the same queue?Summary: Content (required): i created rules to assign to different queues but I want it to be assigned to a specific staff from the same queue i add a rule to assign to…
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Customize ReportsSummary: i have two questions about customization reports: i create report to show last updated answers and i want to add answer's link, so can i add link in the report?…
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ProductCategoryInput WidgetSummary: Content (required): i have some questions related to ProductCategoryInput widget. i add to my code, but when widget runs on customer portal, dropdown menu doe…
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How to add a click able button on workspace that can open a new workspaceSummary: I am wondering how I can add a button on a workspace to open another workspace when I click that button. And when the new workspace is opened, can it auto-fill …
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Screen pop URL no longer workingSummary: Screen pop URL not working in last few months on newer machines has anything changed with this functionality? Content (required): Rightnow.CX.exe no longer appe… -
add link to new tab to show reportSummary: i try to add link in a traditional way with tag to open new tab to show my report, and i create new page and add my widget code, but this is not work. can you …
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Changing the scheduling report csv delimiter and date formatSummary: Hi All, I have a requirement to change the scheduling report CSV delimiter from , to -. We have any configuration or anything we have option to change this? Con…Sathya Rajendran 21 views 11 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Agent Desktop
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model('Answer')Summary: i find (getPreviousAnswers) function to get previous answers in PreviousAnswers Widget, so i asked if there is any build in function to get last update answers?…
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how to add report inside customer portalSummary: our customer need to view the last updated answers on a report on the customer portal. Content (required): we plan to create a widget and call the report from t…
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Tip Tuesday – Agent settings for incident assigned email notificationsSummary: Agents would like to get email notifications when incidents are assigned to them. Content: Agents can configure their Personal Settings to have Oracle Service C… -
Tip Tuesday – Hide or Disable Action Center on Browser UISummary: Users do not want to see the Action Center Content: The Action Center appears upon login to the Browser UI and shows recent items, quick create, notifications a…
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Copy and Pasting from other Applications?Summary: Anyone else have issues copy & pasting text/images into Agent desktop from Outlook/Teams Chat? Are there any tips or workarounds? Thx Version (include the versi… -
Knowledge Advanced - Copy to clipboard seems not to work?Summary: Copy and paste from Knowledge Advanced to your clipboard seems not to work. Content (required): When you copy and paste text from within Knowledge Advanced, say… -
we need to display product& categories as a tree on customer portalSummary: we need to display the products& categories as a tree on the customer portal as in the below screen, is that possible Version (include the version you are using…
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Create new widgetSummary: can anyone share with me any video talking about create new widget from scratch in details? i read the document, but can not understand Content (required): Vers…
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Can we replicate Send on Save action of changing Status on response in Browser User Interface BUI ?Summary: BUI doesn't have the notion of Send on Save, meaning we don't seem to have a trigger any longer to change the Status upon sending a reply. Content (required): O… -
Feature Friday - How to Capture Images Using Workspace Extension Using Api’s?Overview This feature is to capture the image using WebRTC APIs and upload as attachment using extensibility API's. This is achieved by using the Workspace Extension (We…
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Tip Tuesday - Workspace Rule ComparisonSummary: Exporting workspace rules to more easily compare 2 or more workspaces for potential consolidation Content (required): If you have multiple workspaces that are s…
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Tip Tuesday: Agent Browser User Interface- Increase size in the agent workspaceSummary: Agent is having trouble reading the information in their workspace and would like to enlarge the text. Content: There are 3 easy ways to enlarge the agents brow…
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Is it possible to populate additional fields on the creation page based on the DCL value selected?Summary: On Service request creation page, we have a standard DCL field named 'Category'. Based on the value selected in this DCL field, is it possible to populate addit…Shalini-Kumari-Support-Oracle 41 views 2 comments 0 points Most recent by Shalini-Kumari-Support-Oracle B2B Service
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BICC PVO FscmTopModelAM.PjcTransactionsAM.ProjectCommitmentSummary: Issue with above mention PVO. Content (required): Hi Team, I am trying to extract the data from above mention PVO. When I am extracting the PVO with reset to fu…
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is there a way to hide KB modules from agents and search until published date?Summary: Is there a way to hide KB modules from agents and search until published date? - From my understanding the PRIVATE status only hides them in Customer Portal. Ve…
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I can retrieve user information when saving and closing my workspace BUT FROM A USER? from an Add-IHello. Currently I need to pause when creating a user from the desktop agent, based on a custom field (the ID of the employee/user), I need to get it and go to a client …
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Workspace scroll within BUISummary: In the BUI, when you have an incident open, the section at the top consumes much of the workspace you see. I know we can pop out the Message section to see it f…
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inset reports into customer portalSummary: can we insert the reports and view it into a customer portal our customer need to get reports on who view which answer and the frequency of viewing the answers …
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Remove Parent Child relationship via .Net Add-inSummary: Remove Parent-Child relationship via .Net Add-in Content (required): Hi All, We are trying to create a report command add-in that removes the association of a p…
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Report for all opt-in type fields for a customerSummary: How to create report to view all opt-in fields for a specific customer Content (required): We'd like to review all the custom opt-in fields for a specific custo…