Category 453
Discussion List
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How to set up AOR based alert composer notificationWhat is the inapp expression to send an alert composer notification based on the employees Area of responsibility 'Benefits Manager'. I am trying to set it up for the Se… -
Life event status goes processed and closed in benefitsSummary: Hi Team, for our customer I created a new agency-specific MIP plan and need to remove that agency from the old MIP plan, which is currently shared across all ag…
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Business unit name conditional formatting in VBSIf anyone has used conditional formatting for VBS changes based on business unit, please let me know how the rules has to be added in Review Employee Resources. I want e…
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Redwood - Unable to edit the coverages amount in plan as Ben admin while enrollingSummary: Redwood - Unable to edit the coverages amount in plan as Ben admin while enrolling, but with same access we can in another instance. Please help me what is brok…
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Unable to resubmit the certification type by employeeThe certification type is configured as continuously required to be submitted by the employee. However, once submitted, it is still not asking the employees to re submit…
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People to Cover redwood page error in Demographic section for HR userSummary: 'Sorry, you don't have the permission to perform this action' issue on People to Cover redwood page Content (please ensure you mask any confidential information…
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Unable to see edit button option in enrollment page for benefits in Redwood pageSummary: Unable to see edit button option in existing enrollment page for benefits in Redwood page Content (please ensure you mask any confidential information): In Bene…
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Redwood Benefits 24D: Customize Print All Benefits to redirect to a BIP reportRequest your assistance to redirect Print All Benefits button to a custom BIP Report or is there a way to hide Print All Benefits button in Redwood page? I tried to achi… -
Certification action item does not move to the completed status when the received date is enteredSummary: After approving the uploaded document, when a date is entered in the Received field the action item remains pending and still reflects a Suspended status. I cli…
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Benefit plan does not contain the year periods from programSummary: Hi If the benefit plan does not contain the year periods from the benefit program, then will the plan be still available for enrollment for the years from progr…
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How to turn on Person number for Dependents in Benefits Activity Center redwoodSummary: In the past we were able to see dependents person number in non-redwood. How can we enable this for Redwood? Content (please ensure you mask any confidential in… -
Error in Redwood Benefits - Adding Benefit GroupSummary: Our Benefits Specialist is getting the following error message in Redwood when they try to add an employee to a Person Benefit Group. They are able to add the g…
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Client has 3 questions that have to be answered T/F before enrolling into the HSASummary: Has anyone ever encourterd a client that enforces their employees to answer 3 questions before enrolling into their HSA? If so, any ideas on how to configure th…
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ISSUE with Redwood Benefits Administrator Job Role SecuritySummary: We migrated our client to Redwood in 25C last month. we discovered an issue with seeded Benefits Administrator role in Redwood. one of the HRIS lead had only Be…
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Business validation rules for disability status and type for childSummary: We need the ability to create a business validation rule when a child is added as a dependent in Benefits (redwood) Content (please ensure you mask any confiden…
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HSA Multiple of Parent Rate Not WorkingSummary: Need some assistance with our HSA plan. We have an HSA Employee and HSA Employer and the rule for the Employer is based on Multiple of Parent Rate with a Multip… -
How to make Phone number mandatory in redwood Contact pageSummary How can I make the phone number mandatory in Benfit Contact page , The below VB changes didnt work.Please advice. Content (please ensure you mask any confidentia…
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How to track open enrollment in each stage (Did not click/not submit/ submitted)Summary: How to track open enrollment in each stage (Did not click/not submit/ submitted) 1.Who clicked enroll but did not submit -> In progress 2. Who clicked enroll an…
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How to use multiple assignments when one assignment does not have a salarySummary: Currently, we are using multiple assignments to determine eligibility for some employees. While the primary assignment does have a salary, the 2nd assignment do…
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Pending action item-Document mandatory error.Summary: In the Responsive User Interface (RUI), when a pending action item was generated, administrators had the ability to approve or deny the action item directly fro…
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OPEN - Default Enrollment benefits process duringSummary: OPEN - Default Enrollment benefits process during During the Open Enrollment process, the system did not assign or carry forward the default enrollments for the…
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Redwood Benefits - Flex Credits Section during Enrollment: calculation error in Provided, Used and USummary: It seems that Team Pool spending options are not being considered in credit calculations during the enrollment process. However, the calculations are correct on…
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Employee trying to make spouse Emergency Contact and getting errorSummary: Employee trying to make spouse Emergency Contact and getting error "Sorry, you don't have permission to perform this action". Same permissions as all other empl…
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Demographic Info section unavailable in People cover page(Redwood)Hi Team , i'm unable to see demographic section in Redwood page , could you please guide me how to enable them using vbs Thank you, Pragati
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For self reporting life event ,document type cannot be changedUnable to change the document type for the self reporting life event documentation. I want to make the document type as 'Death Certificate' as a qualifying life event do…
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benefits administrator or representative receive notification of employee self assigned LESummary: Hi All, Does benefits administrator or represenatative employee self assigned Life Event approval notofictaion ? They can see the approval request when they go …
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How to trigger the Self reported life event alerts notification for Benefits AdminWe have enabled the Approvals for the Self reported life event and the Alert requirement is set to 'Yes' in the life event tab. However, the benefits administrator is no…
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Benefits Fast formula is taking long time to compile. Is there any limitation to number of lines?Summary: Hi, we have a Benefits enrollment postedit fast formula and recently after adding new changes it started taking long time to compile. It used to compile within …
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The log table is not fetching any data in the table - HWM_RULE_FF_WORK_LOGSummary: I am trying to debug a Waiting period fast formula. I have added l_msg = add_rlog(-999, 30, 'l_action_reason_code = '|| l_action_reason_code) to the FF. But in …
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How to add image on Me > Benefits > Before you EnrollSummary: Hello How to add Image on the Employee Self Service Me > Benefits > Before you Enroll > Get to Know your Benefits section. Thanks Mono Content (please ensure yo…