Reporting and Analytics
Discussion List
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Total Contacts per DayContent Hello, We're quite new to rightnow and have really been enjoying the abundance of information it provides but we're having challenges pulling an accurate e-mail …User_2025-02-03-20-12-51-730 23 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
SmartAssist deflection not capturedContent Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a questio…User_2025-02-03-17-03-43-693 35 views 1 comment 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Last 3 Thread entriesContent Hi community :-) I try to set up a repot with a column which shows the last 3 thread entries. Unfortunately I cant find a function to achieve this. I used last(t…User_2025-01-22-19-36-04-997 69 views 2 comments 0 points Most recent by User_2025-01-22-19-36-04-997 Reporting & Analytics for B2C Service
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Can all thread.notes be grouped into a single row?Content Hi, I have created a report that returns a list of incidents, and associated information. One of the fields in the report is threads.note. Each time a note is cr…User_2024-12-17-20-08-32-345 27 views 11 comments 0 points Most recent by User_2025-01-22-19-36-04-997 Reporting & Analytics for B2C Service
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Group by Lower Level ProductContent Hello, I am trying to create a simple count by product report. However, I am getting duplicate outputs. The product hierarchy looks like this: Product Level 1/Pr…User_2025-02-03-17-39-21-897 39 views 5 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Report with Roll-Up Totals - Need %'sContent I'm trying to add a % of total incidents by category. I have the Category as my roll up but no total incidents configured. I can't get a total on the report so I…User_2025-02-03-17-05-04-938 19 views 1 comment 0 points Most recent by User_2025-02-03-17-05-04-938 Reporting & Analytics for B2C Service
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Is it possible to date_group on weeks other than Sun - Sat?Content Answer http://crm.rightnow.com/app/answers/detail/a_id/2116/ from RN's KB gives a few alternatives, but if I want to show multiple weeks from Friday to Thursday …Chris Martin-125966 37 views 11 comments 2 points Most recent by Chris Martin-125966 Reporting & Analytics for B2C Service -
Pay attention to table joins!Content Be sure to check how your tables are set up and that you are using the right kind of join when creating your report. (Edit report > Home Tab > Tables) By default…Sean Austin 43 views 0 comments 4 points Most recent by Sean Austin Reporting & Analytics for B2C Service