Reporting and Analytics
Discussion List
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Count time between two dates using a SLAContent Hi, I would like to know how I can calculate a date as SLA calculates the due_date in an incident, but instead of using the incident created date, use a custom d…Guilherme Borges-120430 15 views 2 comments 0 points Most recent by User_2025-02-03-20-45-41-510 Reporting & Analytics for B2C Service -
Chat Report to show Time when Chatter is waiting for a response from the customer.Content Hello there! Has anyone found or create a report that would detail the time when a chatter is waiting for a response from the customer. I have not been able to f…User_2025-02-01-08-18-48-897 31 views 0 comments 0 points Most recent by User_2025-02-01-08-18-48-897 Reporting & Analytics for B2C Service -
Analytic Report Row CountContent Hi, I have used a .Net code for fetching Report data.But at a time i can able to fetch only 10,000 data in a report.To overcome those I have used a looping conce…User_2025-02-03-22-23-22-112 54 views 1 comment 0 points Most recent by Lage Antony-121144 Reporting & Analytics for B2C Service
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Report of 2 survey questions in one surveyContent Hi community, I am having an issue here and I tried a lot of different stuff but unfortunately I cant get it running - hope you guys can help! We have a survey i…User_2025-02-03-17-27-31-522 14 views 6 comments 0 points Most recent by User_2025-02-03-17-27-31-522 Reporting & Analytics for B2C Service
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Message Base table not showing on the Report tablesContent I'm trying to create a Report to show some Message Base entries but although I find the Message Base table (table "massages") at the data dictionary it is not sh…Douglas Silva 21 views 3 comments 0 points Most recent by Douglas Silva Reporting & Analytics for B2C Service -
Mailings - Detail behind the total opened / unique opens / total cliked / unique clicks etcContent hi folks. I have created a report that lists mailings that have been sent and the sent / opened / clicked / replied / unsubscribed information. I am aware there …Dave Bentley 34 views 2 comments 0 points Most recent by Dave Bentley Reporting & Analytics for B2C Service -
How to index out-of-the-box fieldsContent How do I create an index on a field that came with the Service Cloud application? We are able to create indices on our custom fields via the Object Designer, how…User_2025-02-03-20-25-53-517 35 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Report Incidents with Completed Tasks ONLYContent Hi Analytics Gurus, I'm trying to create a report that shows me only those incidents whose tasks have been completed. I can generate a report that shows me incid…User_2025-02-03-18-15-20-995 45 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service
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Transactional report (Matrix) results by Incident NumberContent Hello everyone, Do you know if there is a way to generate a report representing results of a matrix - type transactional survey by incident number. I mean the in…User_2025-02-03-19-48-43-179 36 views 4 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Compare values using different expressions- VlookupContent We have two different tables that we need to include within the same report. Table 1 = Incidents. Total incidents logged by Agent Table 2= Calls. Total calls rec…User_2025-02-03-16-56-52-129 48 views 3 comments 0 points Most recent by Satish Iyer-125765 Reporting & Analytics for B2C Service
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Agent duration in current statusContent We regularly use the standard Service Cloud Current Chat Agent Statistics report to monitor our team activity. However, I am curious if anyone knows how I might …User_2025-02-03-22-12-27-452 24 views 4 comments 0 points Most recent by User_2025-02-03-22-12-27-452 Reporting & Analytics for B2C Service
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Chained Menu Report FiltersContent Is there a way to configure filters that depends on selection of another filter (ex: select a value in a menu filter causes a second menu filter show a list of v…User_2025-02-03-22-16-24-563 14 views 3 comments 0 points Most recent by Gireesh Bhat Reporting & Analytics for B2C Service
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How to ensure that a scheduled report in either excel or PDF is formatted to fit to a pageContent Hello All Is there any way to set a dashboard report so that the graphs/charts and tables do not get split over pages when exported to either excel or PDF? Unfor…User_2025-02-03-16-56-52-129 27 views 5 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service
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Knowledge Advanced Questions and Sessions Count by Day - Analytics Cookbook RecipeContent Questions and Sessions Questions asked on a daily basis (Knowledge Advanced) Author: Nivi Gopathi/Ramesh Manian Difficulty rating: (Intermediate) Target persona:…Ramesh Ramasubramanian 68 views 3 comments 5 points Most recent by Sean FitzGerald Reporting & Analytics for B2C Service -
Populating an Incident field using a reportContent I have a custom object that I want to update using an agent console report. One field in the custom object in an integer with a relationship to the ID on the Inc…User_2025-02-03-19-57-59-416 27 views 2 comments 0 points Most recent by User_2025-02-03-19-57-59-416 Reporting & Analytics for B2C Service
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Sales Cloud BI - Cascading PromptSummary How to implement cascading prompts.Content Hello together, what we would like to accomplish: create a dashboard containing two prompts, where the two prompts are…User_2025-01-22-19-25-11-509 64 views 4 comments 1 point Most recent by User_2025-01-25-04-45-27-732 Sales
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Tracked links for emailed reports?Content If a report that is scheduled and emailed contains URLs, is it possible to report on the click-throughs? Thanks!User_2025-02-03-16-48-16-590 24 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Output Error Log for a Report Custom ScriptContent I remember reading somewhere about a user who was able to use a Print command to output the errors of a custom report script. Now that I need to do it, I can't s…user3511667 49 views 5 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service -
Fill Inbox ReportContent Hi, Looking at old questions where this hasn't been possible but was wondering if anything has changed. I'd like a report to show how many times agents have clic…King Jack 67 views 5 comments 1 point Most recent by Mark Kehoe-124305 Reporting & Analytics for B2C Service -
Intra-day reportContent Hi all, it may be that this is simply due to terminology between our old system and RightNow being different but can anyone tell me if there is a report(s) that …User_2025-02-03-16-20-21-531 22 views 2 comments 0 points Most recent by User_2025-02-03-22-12-27-452 Reporting & Analytics for B2C Service
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Chat transcript reportContent Hi All, I got a requirement to pull chat transcript report for customer. Means user can view their chat history with agent on external portal. I will be using RE…User_2025-02-03-22-15-14-082 27 views 2 comments 0 points Most recent by User_2025-02-03-22-15-14-082 Reporting & Analytics for B2C Service
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Oracle Sales Cloud SIG – Spring Kickoff 5/16/17Summary Help us revive the OSC SIG .... submit agenda topics now!Content Are you interested in meeting with other companies that are using Oracle Sales Cloud to share be…User_2025-01-22-19-27-33-515 30 views 1 comment 1 point Most recent by User_2025-01-28-21-54-07-380 Sales
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Customer login activityContent I'm looking to write some reports to see when customer's have logged into the Customer Portal over a given time period. I've looked through most of the db tables…User_2025-02-03-20-45-41-510 47 views 3 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service
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Wildcard Search on Multiple EntriesContent Hi all, We have a custom field that stores the different usernames our players use when they play our games. But of course, a player can have more than 1 name, b…User_2025-02-03-18-33-19-109 29 views 3 comments 0 points Most recent by User_2025-02-03-18-33-19-109 Reporting & Analytics for B2C Service
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How to write a custom script to update a column in a report based on all values in another columnContent Hello I have used the following expression (rel_date_diff(time_billed.bill_date, incidents.created, 1) through response requirements to confirm how long it took …User_2025-02-03-16-56-52-129 80 views 3 comments 0 points Most recent by Scott Harwell Reporting & Analytics for B2C Service
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Report Column: Only Customer or Agent Response timesContent Hello all! I'm trying to create a date column in a report that only measures customer messages and agent replies, and no other edits to the ticket. We currently …Andy Townshend 27 views 3 comments 1 point Most recent by Andy Townshend Reporting & Analytics for B2C Service -
Can We create a Gantt Chart with Hours as Unit of Measure on the X-axis (Values Axis)?Content I have made a custom object as Appointment (Child of Incident object). The Incident is assigned to the Servicing head who in turn assigns the appointment to one …User_2025-02-03-17-40-25-268 25 views 3 comments 0 points Most recent by Jess Campbell Reporting & Analytics for B2C Service
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New to Cusomter Portal, need a report on incidents created in portal vs. consoleContent Hello All - We just implemented the customer portal 2 weeks ago and now we are looking to get some data like number of incidents created in the portal versus the…Heather Acevez 39 views 3 comments 0 points Most recent by Danette Beal Reporting & Analytics for B2C Service -
Queued Incidents of LoggedIn AgentContent Hi All, How can we design a report for an agent that shows only those incidents who are in a queue that is assigned to that logined agent's profile ? Thanks and …Ali Raza Jahangir 25 views 3 comments 0 points Most recent by User_2025-02-03-19-31-14-086 Reporting & Analytics for B2C Service
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Audit Log report for field changes in service cloudContent Hi, We have a requirement to see the list of changes/modified happened on a specific record. Standard audit log doesn't shows the field name details. Is there a …User_2025-01-29-00-47-12-825 51 views 8 comments 0 points Most recent by User_2025-02-03-20-16-45-224 Reporting & Analytics for B2C Service