To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w… -
Restricting Chat Queue VisibilityContent Hi all, Wanted to see if others have found a solution or config I'm not aware of regarding chat queues. We have chat queues that are geared for chat transfers fr…
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"New Opportunity" from Chat?Content Hi guys, Customer wants to initiate an Opportunity from Chat, so I have a couple of questions regarding the standard chat - opportunity feature: 1) Is there a wa…
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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer LocationContent When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters. For example google.com => ggooooggllee.…
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Can I open chat workspace using id ?Content I want to popup Chat workspace like incident workspace , for incident workspace popup ,we using following code, _globalContext.AutomationContext.EditWorkspaceRec…
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Removing profane customer chats from the queueContent Does anyone know how to suppress/remove the Request Email Response button from the screen that pops when removing a customer from the queue using rules? I've fig… -
cann't install oracleContent I download software oracle and then installing in pc but its show can't install . Please help to install .
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Chats deletedContent Hello, good morning, sorry I have a problem, when I conclude a chat session my conversations are eliminated. What settings do I need to do so that they are not d… -
Chat Rules don't seem to work with Org FieldsContent Hello Trying to add some new Rules to our Chat flows in Feb 17, but it appears even though you can set things like Organization Name = Company XYZ , when a chat …
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Persist iframe chat session while browsing from page to pageContent I am displaying the chat launch page in an iframe on a customer's site. I want to prevent from the chat session from being disconnected when the user browses fro…
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Chat Transfer to Queue with Unavailable AgentsContent Looks like delivered functionality does not allow chat to be transferred to a queue if that queue has active but currently unavailable agents. Any idea on how to…
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Character limit for Chat SessionContent Hi, Is there a character limitation for a chat session leading to incident creation ? Does the Service Cloud provide a configuration to drive this behavior ? tha…
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Whether Agent can share a file with userContent Hi All, User can send a file to agent using file attachment in chat window. Is it also possible that agent share a file with user? with regards Sachin Version Ma…
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my.livelook.com Admin login?Content I have tried all of my various Oracle logins for this site and none of them are working. There is no "Forgot Password" option here. How do I login to this? I hav… -
Chats Waiting with Agents availableContent Hello, We have a number of chats waiting in queue with agents sitting available who should be able to field them. Can someone explain why that will happen? Versi…
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Chat End Customer InformationContent When a customer visits the live chat portal and enters their data without being served, where is the data entered by the customer? Version Service Cloud
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Primary and Overflow settings in Chat queues.Content Hi All, What is the use of Primary and Overflow settings against chat queues in chat configuration? Is it that if this agent is free and there are no available a…
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Contact Custom field in chat_launch.phpContent I have created a custom field, contacts.c$contact_source and want to add it in the chat_launch page. I've updated the code as below: But, it gives me the below …
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Keep ConditionalChatLink active when agents are unavailableContent Hi, I'm using ConditionalChatLink. It's a great widget but it's missing one feature by default, which is when all agents are busy chat link becomes unavailable. … -
The Chat accept or decline popup can it be changedContent The popup that come up that allows the analyst to either accept or decline a chat can we change the order of the fields to make it easier for the analyst to see …
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Deploying co-browseContent I apologize if this is a simple question, but I can't find documentation of this anywhere in my searches. We would like to deploy Co-Browse on our site, but I ne…
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Co-browse is not showing the option for full controlContent We are using Launch Point 2 in order to have our own button for cobrowse and to control where that button appears on the web page. We have not blocked any URLS a…
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RightNow Wrong QueueContent I am a novice in this tool and let me know, why some of the tickets are going to CRITICAL queues or wrong queues eventhough they do not have a critical word. -
Chatbot feature from Oracle CloudContent Hi All, Whether Oracle chat is offering an API for making it possible to forward users messages and send an automatic reply to the user using a nodejs backend or…
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Chat transcript messages (notifications) being omitted when creating an incidentContent Hi I have a issue with a chat transcript scenario as follows:- Once the user attaches a file the transcript shows the relevant messages of "file upload started..…
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Display queue name in chat toaster pop upContent Hi All, I just want to confirm that it is not possible to display the chat queue name in the chat toaster popup message. I saw in a pervious post that adding ".n…
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Proactive Chat CSSContent Hi there- I am enabling the Proactive Chat widget through the Engagement Engine on our .custhelp page. First - it is such a different layout than the Syndicated … -
chat text in chat windowContent Hey guys and gals! I hope someone can help us. We have our auto response sent to the customer and it's text is wrapped within the box. But when we send responses… -
Appending Chat Question in TranscriptContent Hi All, In the "chat launch" page, I have included "Question" field (which is actually incident.subject field). So the end user has to also enter the "Question" …
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change the wording in chat windowContent Hello, is there an opportunity to implement the following: Customer does not clearly see the agent typing. If the agent does not type, the "Listen" is next to th…