To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Unable to transfer chat in own groupContent Hi, We've recently started using Oracle for web chat and have come across a major issue- our users cannot transfer a chat within their own profile group. Basical… -
Co-Browse - Invalid Agent LoginContent Hi - we are trying to deploy Integrated Co-Browse. We have enabled co-browse on our instance and I have an admin account on my.livelook.com. We enabled co-browse… -
Chat Live: Asset Field Not Insert In IncidentContent Hello Community!We are having a problem in the Right Now Customer Portal (Live Chat Section > chat_launch).When complete the form and send it, the chat screen op…User_2025-02-03-19-51-48-615 24 views 7 comments 1 point Most recent by User_2025-02-03-19-51-48-615
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Co-browse Advanced Mode on MacsContent It appears that CoBrowse Advanced Mode does not work smoothly with Mac OS X. It requires Java and nowadays it's disabled by default. This impacts the customer ex… -
chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On…
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Design of chat_landingContent Hi all, I would like to change the design of chat_landing to this level (attached image). I would like to know if it is possible to add gifs and emojis. Thanks, … -
chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5 -
chat attachment imageContent Hi All, Its possible to show chat attachment image in customer portal chat. Regards, Mohan Version 3.5
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Opportunity to provide feedback on the next gen chat experience in OSVCContentGreetings! I wanted to reach out and let you know about an opportunity to provide feedback on the next generation chat experience in Oracle Service Cloud. I shoul… -
Chat timestamp on end userContent Hi there- I know this has been posted before, but I am not finding a resolution. I am wanting to customize our ChatTranscript widget to enable the view of timest… -
New Disposition does not appear in drop-down list in consoleContent I added a new disposition today. It doesn't show. Have logged out/Logged back in. Still not showing in Chat. Please Please Please tell me that there is an automa…
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Chat window dockedContent Hi, I may have dreamt this but was there an option to have the chat window docked/hover/always-on-top? A complaint we have is that the window sometimes gets hidd…
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setting product in URLContent Can I use URL https://supportcenter.ieee.org/app/chat/chat_launch/p/1757 and then have a chat rule that routes the chat to a chat queue based on that product #17… -
What data is embedded in chat_data parameter passed to chats and risk of removing itContent I'm trying to use some functionality I've developed that is being impeded by the fact that conditional chat link is passing a chat_data parameter to chat, and th…
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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,Content Hi In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers. I was thinking t…
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Co-browse examples on external siteContent Are there any good examples of co-browse out there on the web (non *custhelp.com)? We wanted to preview what it might look like.
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Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay… -
CHAT_GREETING_MSGContent I was changing the message bases[CHAT_GREETING_MSG] text FROM Hi,My name is .How may i help you? TO Hi,customer name.Thank you for contacting how may i help you?…
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"Live Chat is currently not available" messageContent Hello - We have implemented a new chat launch page and have set up a new business rule for the routing. When this rule is enabled, and chat sessions are full, we…
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Remove 'Full Control' option from Co-browseContent I'm posting this for some clarity. This answer: https://cx.rightnow.com/app/answers/detail/a_id/8418/ - says that Oracle Consulting Services can disable this opt…
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Proactive Chat uploading images and configuring offerContent Can someone tell me how to upload an image for proactive chat offers in the Engagement Engine via the Oracle Service Cloud. I am not able to see this in the help…
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Use static chat link or SCCL through EEContent Just want to know how chat placements through EE SCCL (syndicated conditional chat link).is different from a static chat link, if we are passing the same attribu…
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chat_landing - display custom field valueContent Hi all, Was wondering if there is a way to expose an incident custom field value that the customer entered on the chat_launch page on the chat_landing page (on t…User_2025-02-03-18-58-51-486 24 views 5 comments 0 points Most recent by User_2025-02-03-18-58-51-486
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Researching a way for Manager to Change Chatter's StatusContent Hello all - I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat? Example: A ch…User_2025-02-01-08-18-48-897 14 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814
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Performance issue using engagement engine for chatContent We are using conditional chat with engagement engine and enabled rules to display only on certain external urls. We are seeing times of 2 secs for agtvs services…
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Chat Widget Page Load PerformanceContent Hi, We are currently testing OSC chat (conditional and proactive) and we are getting inconsistent page load performance. OSC chat is adding 3-15 seconds to our p…User_2025-02-03-19-41-21-424 26 views 5 comments 0 points Most recent by User_2025-02-03-19-41-21-424
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Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have…
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Chat transfer triggers incident closure email and survey to customerContent We're planning on introducing a second chat queue to our interface. Chat sessions will be routed to this queue both by a product/ category rule and manually by t…User_2025-01-30-20-57-35-932 17 views 2 comments 0 points Most recent by User_2025-01-30-20-57-35-932
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Site Visitor says "No Thanks" to chat, the slide out window is still popping upContent Hi there, We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering. A site visitor stated that t…
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w…