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Communication Channels
Discussion List
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Use static chat link or SCCL through EEContent Just want to know how chat placements through EE SCCL (syndicated conditional chat link).is different from a static chat link, if we are passing the same attribu… -
chat_landing - display custom field valueContent Hi all, Was wondering if there is a way to expose an incident custom field value that the customer entered on the chat_launch page on the chat_landing page (on t…User_2025-02-03-18-58-51-486 24 views 5 comments 0 points Most recent by User_2025-02-03-18-58-51-486 -
Researching a way for Manager to Change Chatter's StatusContent Hello all - I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat? Example: A ch…User_2025-02-01-08-18-48-897 14 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814
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Performance issue using engagement engine for chatContent We are using conditional chat with engagement engine and enabled rules to display only on certain external urls. We are seeing times of 2 secs for agtvs services…
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Chat Widget Page Load PerformanceContent Hi, We are currently testing OSC chat (conditional and proactive) and we are getting inconsistent page load performance. OSC chat is adding 3-15 seconds to our p…User_2025-02-03-19-41-21-424 26 views 5 comments 0 points Most recent by User_2025-02-03-19-41-21-424
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Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have… -
Chat transfer triggers incident closure email and survey to customerContent We're planning on introducing a second chat queue to our interface. Chat sessions will be routed to this queue both by a product/ category rule and manually by t…User_2025-01-30-20-57-35-932 17 views 2 comments 0 points Most recent by User_2025-01-30-20-57-35-932
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Site Visitor says "No Thanks" to chat, the slide out window is still popping upContent Hi there, We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering. A site visitor stated that t…
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w…
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Restricting Chat Queue VisibilityContent Hi all, Wanted to see if others have found a solution or config I'm not aware of regarding chat queues. We have chat queues that are geared for chat transfers fr…
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"New Opportunity" from Chat?Content Hi guys, Customer wants to initiate an Opportunity from Chat, so I have a couple of questions regarding the standard chat - opportunity feature: 1) Is there a wa…
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Co-Browse Full Control Advanced Mode - Double Letters in Address Bar & Pointer LocationContent When we use cobrowse in Advanced mode with full control and enter a url address in the address bar we see double letters. For example google.com => ggooooggllee.…
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Can I open chat workspace using id ?Content I want to popup Chat workspace like incident workspace , for incident workspace popup ,we using following code, _globalContext.AutomationContext.EditWorkspaceRec…
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Removing profane customer chats from the queueContent Does anyone know how to suppress/remove the Request Email Response button from the screen that pops when removing a customer from the queue using rules? I've fig…
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cann't install oracleContent I download software oracle and then installing in pc but its show can't install . Please help to install .User_2025-02-03-22-29-09-347 26 views 1 comment 0 points Most recent by User_2025-01-30-19-06-33-073
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Chats deletedContent Hello, good morning, sorry I have a problem, when I conclude a chat session my conversations are eliminated. What settings do I need to do so that they are not d… -
Chat Rules don't seem to work with Org FieldsContent Hello Trying to add some new Rules to our Chat flows in Feb 17, but it appears even though you can set things like Organization Name = Company XYZ , when a chat …User_2025-02-03-17-08-02-219 14 views 4 comments 0 points Most recent by User_2025-02-03-17-08-02-219
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Persist iframe chat session while browsing from page to pageContent I am displaying the chat launch page in an iframe on a customer's site. I want to prevent from the chat session from being disconnected when the user browses fro…
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Chat Transfer to Queue with Unavailable AgentsContent Looks like delivered functionality does not allow chat to be transferred to a queue if that queue has active but currently unavailable agents. Any idea on how to…
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Character limit for Chat SessionContent Hi, Is there a character limitation for a chat session leading to incident creation ? Does the Service Cloud provide a configuration to drive this behavior ? tha…
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Whether Agent can share a file with userContent Hi All, User can send a file to agent using file attachment in chat window. Is it also possible that agent share a file with user? with regards Sachin Version Ma…User_2025-02-03-22-15-14-082 13 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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my.livelook.com Admin login?Content I have tried all of my various Oracle logins for this site and none of them are working. There is no "Forgot Password" option here. How do I login to this? I hav…
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Chats Waiting with Agents availableContent Hello, We have a number of chats waiting in queue with agents sitting available who should be able to field them. Can someone explain why that will happen? Versi…
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Chat End Customer InformationContent When a customer visits the live chat portal and enters their data without being served, where is the data entered by the customer? Version Service Cloud
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Primary and Overflow settings in Chat queues.Content Hi All, What is the use of Primary and Overflow settings against chat queues in chat configuration? Is it that if this agent is free and there are no available a…
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Contact Custom field in chat_launch.phpContent I have created a custom field, contacts.c$contact_source and want to add it in the chat_launch page. I've updated the code as below: But, it gives me the below …User_2025-02-03-19-29-40-464 34 views 10 comments 0 points Most recent by User_2025-02-03-17-31-40-230
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Keep ConditionalChatLink active when agents are unavailableContent Hi, I'm using ConditionalChatLink. It's a great widget but it's missing one feature by default, which is when all agents are busy chat link becomes unavailable. … -
The Chat accept or decline popup can it be changedContent The popup that come up that allows the analyst to either accept or decline a chat can we change the order of the fields to make it easier for the analyst to see …
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Deploying co-browseContent I apologize if this is a simple question, but I can't find documentation of this anywhere in my searches. We would like to deploy Co-Browse on our site, but I ne…
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Co-browse is not showing the option for full controlContent We are using Launch Point 2 in order to have our own button for cobrowse and to control where that button appears on the web page. We have not blocked any URLS a…User_2025-01-29-22-08-41-708 27 views 2 comments 0 points Most recent by User_2025-02-03-19-43-04-704