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Discussion List
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Open ask a question page in same window as the chat landing pageContent We have an option for the customer to submit a question while the chat server is searching for an agent or when no agents are available. When customer clicks on … -
Syndicated ProactiveChat widget not workingContent Hello, I'm trying to configure the syndicated ProactiveChat widget. Below is my code sample I have generated using the option available in customer portal. This …
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Pop survey when customer click X buttonContent We are popping up survey when chat gets completed.Is it possible to pop up survey when customer close the chat window[X button]? Kindly suggest Version v3
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Deleting some chats records ( tests)Content Hi, I need to exclude incidents that I opened for testing, so I do not post to the client report. How can I do this? Version Service CloudUser_2025-02-03-17-19-40-969 32 views 8 comments 0 points Most recent by User_2025-02-03-22-23-59-814 -
Custom Field for Phone #Content Hi there- I have added a "Phone Number" custom field (incident) for our chat_launch page. I would like it to only accept numbers, not text. At this time, it is s… -
Looking for suggestions how to reduce chats which engage agents after the end-user has closed chatContent Hello! We're wondering if other chat users are having this challenge & if so do you have any tips how to mitigate the impact? An increasing number of chats where…User_2025-02-03-20-01-45-901 27 views 2 comments 1 point Most recent by User_2025-02-03-20-01-45-901
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How to access JS file in EEContent how to call java script file in Engagement engine I placed the js file in CP folder and try to give the entire path in javascript file location://emersonglobalre…
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Unable to find "seconds" attribute for Syndicate proactive chat in EEContent We are not able to find the seconds attribute to be configured inside the Engagement Engine. Our business requirement is to display proactive chat after 20 secon…
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Third party mobile agent chat appContent Hi All, Is there a way to integrate the third party mobile chat app to oracle service cloud? Thanks, MuthuUser_2025-02-03-18-29-17-316 25 views 2 comments 0 points Most recent by User_2025-02-03-18-29-17-316
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Based on Customer IP location should not display Syndicate conditional chatContent Hi All, We have a requirement not to display the Syndicate conditional chat when the customer belongs to some country.I have configured Engagement engine rule no…
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Chat -Message baseContent Hi All, Is it possible to change the chat standard message from the message base level. For example -If the chat has been transferred from X agent to Y agent cur…
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What is wait_threshold and how it works with min_agents_avail in Proactive ChatContent Hello, I was assuming that wait_threshold is the number of seconds, that one can wait in a queue after he will be disconnected, But in documetation there is also…
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Customisable 'Chat service lost' message?Content Hi, I would like to edit of the messages that pops up to customers when there is an issue with chat connection (screenshot of message attached). The message read…
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Limiting Data String to first End User PostContent I'm trying to create a report which pulls the customers first query when they come into the chat conversation. We want to include all data strings up until the A…
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Remove terminate option from terminate or wrap-up pop upContent Kindly assist to remove the terminate button in terminate or wrap-up popup.Attached screenshots. Version V3
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Adding Chat enduser browser info to incidentsContent We are looking into adding the Chat enduser IP, bowser and OS to the incidents when created. Has anyone been able to do this? Thanks
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Connect a live chat from my website to RightNowContent Hi, Everyone. How Can I connect a live chat from the url of my website to RightNow? If a person needs a live chat on my website, I want to respond from RightNow …
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emailing chat transcript after survey submissionContent I Have a requirement emailing chat transcript to the end customer after survey submission, based on the survey question [i.e if customer selects "would you like …
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Hiding the co-browse link in chat landing pageContent Hi, I'm using premium cobrowse and utilis widget that i have place in chat landing page. i have requirement to display the cobrowse only when the agent starts th…
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Chat link is Not displayedContent Hi, we have requirement to display the syndicate conditional chat for 500 urls. so i have created a EE rule to display the chat for the particular URL. The EE pa…
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Proactive chat stops to launch when product property is specified.Content Hello, I'd like to route the chat queue by product, so I have inserted product property to RightNow.Client.Controller.addComponent invocation. Business rule is w…User_2025-02-03-19-54-25-485 12 views 2 comments 0 points Most recent by User_2025-02-03-19-54-25-485
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Customised Chat Intro Message by AccountContent Hi, I wondered if anyone had any idea how to customise the chat intro message on an account specific basis. The current intro: "Hi, my name is Matt, how can I he…
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customize syndicate chat link as chat button in Engagement Engine ruleContent HI All, Is it possible to display the syndicate conditional chat link as chat button through Engagement engine rule. Appreciate the response Version v3
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Agent Status Summary by IntervalContent I am trying to figure out if a modification is possible for the OOTB Chat Agent Status Summary report so that it will include all agents that are logged in durin…User_2025-02-03-22-12-27-452 26 views 2 comments 0 points Most recent by User_2025-02-03-22-12-27-452
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Incident is getting saved before wrap upContent When closing a Chat and the incident gets created it is saving the incident and sending out the response of closed before the agents start their wrap up. Because…
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Can't route chat by a custom Field in Conditional ChatContent Hi All, i would like to route chat on the basis of custom field however it is not working. please see screenshots and code block and let me know what is missing …
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Advance routing setup using account product/language skillContent We are using Product and Language skill ONLY at the account level. And our understanding on OSvC for Advanced Routing setup is that, we need to score (any value …
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How to disable only one Chat Queue within the same interface?Content I have 3 Chat service queues: A, B, C and the attendance schedules for all are the same, but they are different operations, all within the same interface. I woul…
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Engagement Engine With Separate Proactive Chat and Reactive Chat QueuesContent I am trying to setup the engagement engine to route proactive chat to a different queue than the reactive chat users. I also do not want the proactive chat popup…
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Blocking People on OSCContent Hi, Is there an ability for a Sales Chat Agent to block a Chat Customer from requesting to Chat in the Service Cloud Chat Agent Console? Like the ability to “Bla…