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Communication Channels
Discussion List
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Co-browse functionality without pop-up on external siteContent Hi All, We do not want to show the co-browse default popup to user on every page but want to have complete co-browse functionality when agent invite screen shari… -
Co-browse launch scriptContent Hi All, From where I can gt the launch script of co-browse on livelook site. I can see the configuration but not the launch script. with regards Sachin
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is that possible to change default behavior for contact creationContent i have first name and last name on my chat launch form, I initiated couple of chats without email address and every time chats created under anonymous@anonymous.…User_2025-02-03-20-38-38-926 27 views 8 comments 0 points Most recent by User_2025-02-03-20-38-38-926
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Cobrowse-Password informationContent Hi All, While doing the co-browse session with customer,some fields has to be invisible to the agents for eg., Password,Credit card number etc., Is it possible t…
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Co-browse control inactiveContent hello In my environemnt the co-browse works well working on incidents in the chat ribbon the control co-browse is present but remain inactive. Any idea? thank yo… -
How do you change the text in activate Advance co browsing pop up?Content Hello How do you alter the pop up that the customer sees when you attempt to activate Advanced browsing in co-browse? Thank you Version co-browse
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Force log off an Account after 12 hoursContent Hi, Is there a way we can implement an automated process to force log off an Account on Service Cloud Chat that has been on for more than 12 hours and not in the…
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How to reopen the chat syndicate widget window ?Content We have implemented the chat syndicate widget on our web site. We can create new chat. However, when customer click on a link in the web site and the URL of our …
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Hyperlinks in the chatContent Hi , When I send a link to the chat landing page on the portal as a customer, I do not receive the link on the chat workspace as an agent. Rather I get the link …User_2025-02-03-17-10-31-335 30 views 2 comments 0 points Most recent by User_2025-02-03-17-10-31-335
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Chat Not initiating at all after doing the configurationsContent Hello , My chat configuration is not working at all, any help will be appreciated.Below is what I have done after which I tried to launch the chat from new brows…
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Integrated Co-browse on external website (not CP)Content Hi there, Could anyone be kind enough guide me on integrated co-browse (in OSC) on external website (Not CP)? I've gone through both the OSC online help and the …
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2 Types of Chat and 2 Chat HoursContent We currently have reactive chat in production 24/7 and we will soon launch proactive chat, however the hours for proactive will be 9am-9pm. Is it possible to con… -
Chat sound / notification set at profile levelContent Is there a way to change/set the default Application Options at the "Profile" level? Specifically I'd like to change the default Communication Center option to "…
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Want to display disclosure message before chat launch page started from the syndicated widgetContent Hi All, is it possible to display Disclosure message before chat launch page in syndicated widget ? Ex : 1- Click on Chat launch link (Syndicated Widget) 2- one …User_2025-02-03-20-38-38-926 26 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447
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Page PeekContent Hi all, Page peek shows the agent (in a context of a chat session) a snapshot of the page the customer was in when he requested the chat. Does this work only for…
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Chatbot widget - platform using RightNow Knowledge Base AnswersContent Hello everyone and Happy New Year, I am looking for information regarding deploying chatbot applications through RightNow. Is there yet a functionality/platform …
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How to add chat details with external web formContent Hi Everyone, i have a project where client doesn't want RightNow internal survey, they have their own survey which they want to use when chat disconnect, i can a…
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Point to different chat queue at certain date and timesContent When a user completes the chat form and requests a chat session, we need it to point to a different chat queue between a certain time and date, how could this be…
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Advanced Chat Routing Setup QuestionContent We are looking into Advanced Routing right now. Can you tell me if it will allow us to limit chats like this example: The skill sets are A, B, and C. Can we set …
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Engagement Engine vs Out of the box rule engineContent Hi All, I have used out of the box rule engine but just want to confirm that if I also use engagement engine( for proactive chat) then whether rules created in R…
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What is the average wait time for a chat?Content Does anyone know the acceptable wait time for a chat? Or the industry standard for chat wait time? We are a Membership based industry who work directly with memb… -
Variable Controls for Standard Texts?Content I'm wondering if there is the capability of creating variables that must be addressed before a representative can send that chat script to the customer? As an ex…
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Engagement Engine Proactive Chat widget "Question Label", "Accept button", and "Reject Button" text.Content Hi, We are implementing proactive widget for 13 different languages through EE. Within the EE we are setting the "Question Label", "Accept button", and "Reject B…
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ConditionalChatLink LabelsContent Hi, in ConditionalChatLink widget you have this labels: label_unavailable_busy_template --->All agents are busy. label_unavailable_hours -->We're sorry, chat is … -
Displaying Agent Name in Chat End SignatureContent Hi, Is there anyway to pull the chat agent name and display it in chat signature? I have tried to implement this by using Standard Text, but as the incident is n…User_2025-02-03-19-28-13-393 17 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393
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How can agent see how much chats are waiting on chat queues in the chat work space ?Content How can agent see how much chats are waiting on chat queues in the chat work space ? While an agent is working on active chat, we want him to see how much more c…User_2025-02-01-08-56-24-846 15 views 2 comments 0 points Most recent by User_2025-02-01-08-56-24-846
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Custom Field not recognized by Business RuleContent i have created a custom field (text field) which added on chat launch page with hidden visibility, now i would like to redirect chat to different queue on the ba…User_2025-02-03-20-38-38-926 43 views 3 comments 0 points Most recent by User_2025-02-03-20-38-38-926
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How to refresh workspace chat by workspace rule or by workspace add-inContent How to refresh workspace chat by workspace rule or by workspace add-in. I tried use var wchat = (IChat)_recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.W…
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Change chat greeting message in the Agent desktopContent Hi all, I would like to change chat greeting message in the agent desktop. Current message Thank you for contacting xyz chat team. My name is _______ and I am re…User_2025-02-03-16-53-11-440 57 views 1 comment 0 points Most recent by User_2025-02-03-16-19-22-504
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Chat_landing pageContent Hi, I want that chat_landing page opens in the same window that chat_launch page. I know there's an attribute in ChatLaunchButton widget: open_in_new_window * Na…