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Communication Channels
Discussion List
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Only allow a single chat from a particular queue?Content Hi, I'm looking into whether a request is possible and can't find anything through search. We have a group of advisors who handle chats from priority customers w…User_2025-02-03-16-16-36-032 25 views 3 comments 0 points Most recent by User_2025-02-03-16-16-36-032 -
Cobrowse excecutable fileContent An .EXE file is downloaded at the customer computer every time that the agent requests a total control of the customer desktop, There is any way for that executa…User_2025-02-03-19-52-51-280 12 views 5 comments 0 points Most recent by User_2025-02-03-19-52-51-280
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How do I add chat transcript scrolling to my chat workspace?Content My agents complain that they can't "keep their place" in the transcript while in the middle of typing a response, and the customer continues to submit dialog to …User_2025-01-28-05-44-49-224 46 views 3 comments 0 points Most recent by User_2025-01-28-05-44-49-224
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Chat TimeoutContent Currently my team is looking for a way to have a chat timeout if there is no activity in Oracle. We are looking to find a way in the configuration settings or ot…User_2025-02-03-18-58-47-399 63 views 2 comments 0 points Most recent by User_2025-02-03-18-58-47-399
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EE condition for popup SPAC does not workContent Hi guys, We had a very simple EE rule to control SPAC. The expected behaviour is that SPAC invitation only pops up if the visitor has spent more than 30 secs on …
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Route incidents to different queues based on different chat hoursContent Hi, i have 2 different set of chat hours in a day as 8:00 A.M. to 12:00 P.M. and 1:00 P.M. to 5:00 P.M if any chat comes in between 8:00 A.M. to 12:00 P.M, i wan…
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Chat transcript scrollingContent Is chat transcript scrolling preference specific to the agent? How can this be configured to match each agent's preferences? Version Service Cloud
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Live Media Bar not appearingContent Asking this question on behalf of a customer of mine, Mizuno USA. They recently got new computers and downloaded the .NET application, but suddenly their agents … -
How to make the chat workspace pop to the foreground?Content I'm interested in knowing how to pop the chat workspace to the foreground in the following use case: when an Agent accepts a Chat and he has another dashboard ta…
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Is it possible to get the Chat WS into the foreground?Content Hi, when an Agent accepts a Chat and he has another dashboard tab already open in the console, the Chat tab is not put in the foreground. So the Chat tab is visi…Clemens-Christoffer Meyreiss-Oracle 24 views 3 comments 0 points Most recent by Erica (Leep) Anderson
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Question on Co-browse screen sharing capabilityContent Hi Experts, Could you please help me to understand the capabilities of co-browse in OSvC? Can co-browse allow sharing of entire desktop screen or is this just re…User_2025-02-03-19-24-48-785 26 views 10 comments 1 point Most recent by User_2025-02-03-23-55-43-518
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Chat Message BasesContent I can't find out when/where these related chat message bases are being used: Key Standard AWAY_LBL Away CHAT_WITH_AGENT_HDG Chat with a Support Agent HAS_GONE_AB… -
Agents can lower their Max Chat SessionsContent Hi all, This issue causes some controversy among our various teams as agents can control the number of Maximum Chat Sessions they handle using the Communication …
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Instant Alert for Declined Chat?Content Hello, Is anyone able to figure a way to alert someone in real-time when a chat is declined by staff? Thanks. Nick
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is 'enable_availability_check' something that can be enabled for a subset of my queues?Content is 'enable_availability_check' something that can be enabled for a subset of my queues? Ex: I have one queue that wants the wait time per our configuration, but …
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Open a custom terms of use page before starting the chatContent Hello Everyone, My business team wants users to accept terms of use content for the chat before a chat session should start. I was thinking of throwing a custom …User_2025-02-03-19-31-25-718 22 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447
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Non agents available Custom PageContent Hi, related to this previous topic (https://cloudcustomerconnect.oracle.com/posts/407761f354). I have created a custom text for non working hours…
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Co-browse functionContent Hi All, By using the cobrowse functionality,is it possible to see other sessions of the end user side. Thanks, Muthu
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Unavailable chat pageContent A client wants a custom page when no agents are available/ during non working hours. This page has to have some fields (name/phone/message) and a send button. Af…
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Chat Status?Content Hi guys, We're looking at implementing RightNow chat to replace our current system and the first thing I have to demonstrate is whether we can implement a 'statu…
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Customising Chat Window- Modal window rather then popupContent Hi All, We have a requirement to show chat window as modal rather then a separate pop up. If possible then please suggest me the link of the document/Thread whic…
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How to change Incident search report for Chat wrap-up?Content Hi, we use the option to let the Agent decide whether to create a new Incident, attach to an existing Incident or not create an Incident at all at the end of a C…Clemens-Christoffer Meyreiss-Oracle 37 views 2 comments 0 points Most recent by Jessica Bradley-Oracle
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How to Add an Answer Link to the CHAT_GREETING_MSGContent We would like add an answer link within the CHAT_GREETING_MSG but haven't been success in getting the link to appear. Version Nov 15
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Proactively asking user to chatContent Hi All, I want that user should be proactively provided an offer to chat if they spend more then specific time on a page. Is it through engagement engine. Any ex…User_2025-02-03-22-15-14-082 33 views 2 comments 0 points Most recent by User_2025-02-03-20-10-42-447
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Chat Post MessageContent Hi, I'm customizing chat_landing.php page. About the Chat Post Message, I want to delete the text (not the entire widget) Type your message here, then click Send…
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Help with Chat Agent Event tableContent The chat agent Event table has the following values defined for Agent Event 1 - Log-on 2 - Engagement Request Sent 3 - Engagement Request Canceled 4 - Idle 5 - N…
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Chat Transfer - Not Changing Greetings messageContent Hi, We have set different custom chat greetings message for each departments. When the chat agent transfer the customer's chat from department 1 to department 2,…
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Multiple Chat Sessions - Flash/Color Change issue in TABContent Hi, I will chat with multiple customers at same time. If I'm chatting with only only customer, then I'm not facing any issues here. But when I'm already chatting…User_2025-02-03-19-28-13-393 28 views 2 comments 0 points Most recent by User_2025-02-03-19-28-13-393
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Chat script security issueContent Hi, One of the Cloud pages is using the reactive chat widget and the issue is that when running the embedded chat script in our page, the chat script is includin…
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How to prevent missing an incoming chatContent Hi, Below is the requirement by one of our agents: "There are instances of Agents missing incoming Chats because the notification blinking is not disruptive enou…