Category 453
Discussion List
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Redwood - Benefits Relationship LOV blank for terminated workersSummary: Unable to view the benefits relationship for terminated workers under the Redwood Benefits Summary Page. Users can see LOV results for active workers. All roles… -
What could be preventing this coverage start date formula from being invoked?Summary: Our Enrollment Coverage Start Date fast formula is not being invoked Content (please ensure you mask any confidential information): When tested independently of… -
How do you back out two open enrollment eventsSummary: I ran the Evaluate Scheduled Event Participation and I thought I ran for each program but it pulled in both so I have one OE event in Detected with an error log…
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How to back up VBCS changes before P2TSummary: We have completed VBCS changes in Redwood for Benefits. However, we are getting our DEV1 POD refreshed P2T is next weekend. Is there any possiblity to have VBCS…
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How to edit 'delete' button in benefits employee self service -before you enrollSummary: Content (please ensure you mask any confidential information):How to edit 'delete' button in benefits employee self service -before you enroll Version (include …
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TIN Type and TIN Number is not visible in Benefits RedwoodHi, TIN Type and TIN Number fields is not visible when adding New Contact in People to Cover (Ben Admin side) and Before You Enroll (ESS side). Is there anything that we…
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How to enable multiple assignments for benefit relationshipSummary: We are rehiring a retiree into a non benefit eligible role. Therefore, we need to change their benefit relationship assignment to their original role they retir…
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Benefits Special Case: New Hire Start Date and Coverage Date is the sameHello Community, We have a special case where our New Hire Start Date is the same as his benefits Coverage Start Date, in other words his benefits starts the same day as… -
Trigger benefit life events based on secondary assignmentsSummary: Client allows multiple assignments for employees. Total FTE of >= 0.5 are eligible for benefits. Employees with primary assignment of .4 gets an additional assi…
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post election trHi, Can anyone explain why my postelection edit formula is not working during open enrollment. Requirement - if an employee is enrolled into HDHP plan then only he can e…
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Person Changes life event Fast Formula for Death of RetireeSummary: Hi All, We have arequirement for Death life Event .We want to have different Life Events for Death of employee,Death of Rtiree and Death of Cobra.Can any please…
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Hide “Cancel” Buttons in Enrollment Authorization in Redwood Self‑ServiceWe want to ensure that employees are required to accept the "Enrollment Authorization" during Open Enrollment, regardless of whether they make changes to their benefit e… -
Lock of the mandatory enrollment period for the benefits planFor the client I’m assisting, we have a health plan scenario where employees must remain enrolled for a specific period before they can switch plans. However, during thi… -
New Hire during open life is not triggering for new hire during open enrollment windowSummary: We have open enrollment configured and running smoothly, but recently we are trying to understand a configuration done in past, where maybe a formula was modifi…
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How to set the Address Section or fields on it as required from the Self Service Enrollment PageWe would like to set the Address Section or even fields of it as required but the list from the Business Rules does not correspond on the fields from the UI, The fields …
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View benefit enrollment without ability to make changesSummary: We have a requirement to only have a view benefit enrollment without ability to make changes for HR. Is this something we can achieve with adjusting custom role… -
Close Pending Action Item: Designate DependentSummary: Need to close Pending Action Item for Designate Dependent for a specific plan under specific Program. Issue Faced: Designate Dependent coming for Colleague Only…
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eligibilitySummary: Hi All, When I am trying to add eligibility for a plan in Program,at Program level ,I am getting the below error. I have checked there is no eligibility at Plan…
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How to enable AI Agent studioSummary: Looking for the steps to enable AI Agent studio. Content (please ensure you mask any confidential information): Roles or profile options required to enable AI A…
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Benefits: Can document upload in benefit program be made mandatory only to specific employees?Summary: Hello, Our client has a benefit program in which there are document uploads configured. Usually, each year during the open period, there is automatic renewal. T…
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Which Ben Admin processes invoke which formula types?Summary: We need a cross-reference of which Ben Admin process invokes which formula types Content (please ensure you mask any confidential information): Since we no long…
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When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM is used.Summary: This question is related to AI Agent Studio within the Tools section. When we navigate to Agent Teams → MSHS Benefit Advisor, we would like to confirm which LLM…
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Redwood Benefits: Open EnrollmentHi, We are currently running OE on one of our test environments, but we are experiencing a situation where employees are unable to update their enrollment status that in… -
Loan recovery element creation based on Approval date condition in ICPSummary: Here is my requirements in Fusion Payroll: If employee's loan request(ICP) is approved after 15th of the month, then payment element immediately generated, but …
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restricting user to enter only one Primary care physician during enrollmentSummary: We have added a new HMO plan this year which let's user enter PCP details during enrollment through action item, current functionality lets the user enter multi…
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Error"After the security administrator regenerates the access control list, you can see the details"I am getting the below error in the redwood in the Benefits Activity Centre. I am able to access all the other pages. Any input? Navigation:Home»Benefits Administration …
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Why are approved certification pending actions carrying forward intoSummary: The client completed a full audit on all dependents this summer under the HCC Dependent Verification life event seen in first screenshot below. Dependents had c… -
Is it possible to temporarily suspend medical deduction for one pay period in benefits?Summary: I have a requirement, where I wanted to stop medical deductions for Bi-weekly 27th pay check, is this possible in Benefits? Has anyone explored below option in … -
Is anyone else experiencing issues with action items not being triggered on the Redwood pages?Summary: Action items were defined for the STD Buy-up plan, and the process worked correctly last year. However, since migrating to the Redwood page, the system now expe…
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Restrict employees to enroll into some options in plan only for a Life EventSummary: Hi All, We have a requirement, for specific life event - We have three plans and multiple options. During that Life EVent, we want employee to only select child…