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Events > Error: Invalid Date Range: The end day must be the same as the start day
[COLOR=navy][FONT=Arial][B]Customer Support received several calls today regarding the above error message, when editing/saving events in NetSuite. Based on what we’ve noted, this is due to user time zone preference not in sync with the machine (desktop/laptop) time zone – usually if the TZ difference is a day.…
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2010.2 IE6 no longer supported
Starting 2010.2 we will no longer support IE6 browser. This browser version has the most security vulnerabilities and with the newer IE versions that are available carry more effective security measures. The 2010.1 Release Notes have been updated to reflect this change. Best Regards, Admin
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Regarding MasterCard's: New Requirements for All Prepaid and Debit Cards
http://www.mastercard.com/us/merchant/solutions/new_req_for_prepaid.html The new requirements are for partial approval and real-time reversals (full or partial) for all Debit MasterCard and Maestro branded programs (including Prepaid) and Account Balance Response for Prepaid transactions. These new MasterCard requirements…
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Preview new version of NS ODBC driver
In NetSuite v2010 release 1, we are releasing a new version of the ODBC driver for Windows. This update resolves a number of SQL92 syntax limitations of the previous version (see sneak peek and release notes for more details.) I would like to invite any current NetSuite ODBC users to install and try out the new version of…
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Important Reminder on Massachusetts Health Insurance Tax Rate
As you may be aware, the maximum rate for Massachusetts Employer Health Insurance Contribution had increased from 0.12% to 0.24%. Action Required: Please ensure that your Massachusetts Health Insurance Tax Rate is properly set-up in your NetSuite account. To verify the rate in your interface, kindly do the following: 1.…
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Action Required:Basic Payroll:Hawaii reduced taxable wage base from 38,800 to 34,900
Hawaii reduced the taxable wage base from $38,800 to $34,900. These changes take effect beginning with the first quarter unemployment tax (January 1 – March 31, 2010). Netsuite had been updated to comply with the state requirements. Action Required: Adjust the Taxed Wage Base and Hawaii Unemployment Tax for employees who…
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Action Required:Basic Payroll:Indiana reduced the taxable wage base from 9500 to 7000
Indiana reduced the taxable wage base from $9500 to $7000. These changes take effect beginning with the first quarter unemployment tax (January 1 – March 31, 2010). Netsuite had been updated to comply with the state requirements. Action Required: Adjust the Taxed Wage Base and Indiana Unemployment Tax for employees who…
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Payroll Advisory:New Jersey Family Leave Insurance rate increased from .09% to .12%
On January 1, 2010, the New Jersey Family Leave Insurance Tax rate increased from .09% to .12%. Netsuite has already been updated to comply with the state requirements. Action Required: As a result of the increase on this employee-paid tax, all payrolls for the 1st Quarter which were processed before the implementation…
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Attention Basic Payroll Users:Florida reduced the taxable wage base from 8500 to 7000
Florida reduced the taxable wage base from $8500 to $7000. These changes take effect beginning with the first quarter unemployment tax (January 1 – March 31, 2010). Netsuite had been updated to comply with the state requirements. Action Required: Adjust the Taxed Wage Base and Florida Unemployment Tax for employees who…
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Important Changes: VAT Reporting
This announcement applies to all NetSuite customers and partners whose businesses are VAT registered in the UK. NetSuite is pleased to announce that VAT reporting is being enhanced with the release of a SuiteBundle on Monday 29 March 2010. Bundle contents: 1. UK VAT 100 – updated VAT100 and related detail reports and…
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We are experiencing technical difficulties with our Inbound Telephone S
We are currently investigating the issue, please file an online case if you require assistance. We apologise for the inconvenience and thank you for your patience.
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Release Preview Support is Available
Release Preview started on Feb 22nd, for those who are participating -- Release Preview Support is available. Support phone queues has two layers: #1 for General Support #2 for Release Preview Support Happy Release Preview :)
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Support Phone Lines
Currently we are experiencing difficulties with our Support Lines. We are aware that there is a concern and are in touch with out providers to correct the issues. Should you be unable to get through via the lines please file your case online. Go to Support Tab> Customer Service> Contact Support Online. A post will made…
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Support Phone Lines
Currently we are experiencing difficulties with our Support Lines. We are aware that there is a concern and are in touch with out providers to correct the issues. Should you be unable to get through via the lines please file your case online. A post will made when all the lines are fully functional.
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UK VAT Rate Change Notification
Customers will shortly be receiving an email from us regarding the changes to the standard rate of VAT from 1st January 2010. This year we have configured a SuiteBundle that will automatically update your tax codes list, items and open sales orders that you may have as of 31st December 2009. NetSuite will be hosting a FREE…
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Cross-border VAT changes 2010
Changes to Place of Supply of Services From January 2010, additional VAT changes come in affect whereby business-to-business (B2B) supply of services will be taxed where the customer is situated, and no longer where the supplier is located. Changes to EC Sales Listings (ESL) Those of you involved in supplying goods to…
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UK VAT Rate Change - 1st January 2010
For further updates and availability of the automated scripts, please refer to the UK Edition section You will by now have read the reminders from your local VAT office that the standard rate of VAT will return to 17.5% from 1st January 2010. NetSuite are in the processing of documenting how these changes will impact you,…
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Payroll Advisory : California Accelerated Withholding Effective November 1, 2009
California withholding has increased by 10% for all withholding rates for all pay dates from November 1, 2009 to December 31, 2009. The new rates continue into 2010. NetSuite has been updated to comply with the state requirements. ACTION: There is no action required on your NetSuite account or by your employees. However,…
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Attention : Connecticut State Withholding Increase For Year 2009
Connecticut has increased its tax rate for high-income earners. This is effective for all of 2009, with a requirement to catch-up based on the tax already withheld for the year. This change is unique in that employers are asked to adjust the withholding retroactively to January 1, 2009 for the rest of the 2009 payrolls.…
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Reminder for Premier Payroll Users:Payroll Processing Days for November 2009 Holidays
This is to remind you of the following upcoming Holidays in November 2009: 1. November 11, Wednesday, Veterans Day (Bank Holiday) [INDENT][/INDENT]For companies that offer direct deposit to their employees and that have a payroll scheduled for this week (week of November 8, 2009), please ensure that there are at least two…
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NetSuite Support: Thursday November 5th
NetSuite Support Flash Please note that on Thursday November 5th between the hours of 11:30 am and 1:30pm Eastern Standard Time NetSuite Support will be attending a Department Wide Meeting. We will be able to address emergency cases and calls only during this time. All other cases and calls will be responded to upon our…
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Payroll Advisory : Metropolitan Commuter Transportation Mobility Tax
As you may be aware through Tax Agency Notification, The Metropolitan Commuter Transportation Mobility Tax (MCTMT) is a new tax imposed on certain employers and self-employed individuals engaging in business within the metropolitan commuter transportation district (MCTD). The MCTD includes the counties of New York…
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MN Drops Reciprocal Agreement with WI Effective 1/1/10
As you may be aware, Minnesota will end individual income tax reciprocity with Wisconsin effective January 1, 2010. This change will automatically be reflected in your NetSuite account. IMPORTANT: There are reportorial requirements with regard to the termination of the reciprocity agreement so please contact your Tax…
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Phishing Alert
Phishing Alert There is currently an industry-wide phishing scheme to capture credentials for a variety of systems. We hope that you'll find the below information helpful in protecting your company against these attacks. Never click URLs embedded in emails or instant messages. This is a common phishing trick, getting…
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Important Reminder on MN Workforce Enhancement Fee Tax Update
As you may be aware through agency notices, effective July 1, 2009 through June 30, 2011, the Workforce Development Fee also referred to as the MN Workforce Enhancement Fee will be assessed at 0.12% which is an increase of 0.02% over the previous rate of 0.10%. This change in rate had been implemented in your payroll…
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Payroll Advisory: Payroll Service Outage Notification for October 8, 2009 (Thursday)
Please be advised of the temporary service interruption: Due to a hardware upgrade, there will be a temporary service interruption on Thursday, October 8, 2009 from 8PM PST to 12:00am PST Friday, October 9, 2009. Customers using payroll modules (Basic and Premier) will be unable to process/commit payroll, update payroll…
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NetSuite has implemented a new payroll item to support Wisconsin Earned Income Credit
ACTION Required: NS Payroll customers running on 2009.1 or 2009.2 Customers maintaining employees in Wisconsin (WI) will be redirected by the system to revisit the Wisconsin tax settings for employees the first time they run payroll after the implementation date of 9/24/09. Customers who do not currently maintain employees…
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Payroll Advisory: Unscheduled Payroll service outage
We are currently experiencing a problem with the payroll module. Customers will not be able to process/commit payroll, perform updates and/or request for any payroll report. This problem is already actively being worked on by our engineers with the highest priority. We shall update this post with ETA for the fix as soon as…
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NetSuite Marketplace
Introducing the NetSuite Marketplace -- a Forum where you can post NetSuite services, third-party solutions and tools that you can offer other User Group members to maximize the value of their NetSuite investment. This can be found under the General section of the User Group. Please forward any ideas or comments that you…
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NetSuite Customer Support Response Times
Please note that we are currently intermittent phone problems with the Support phone lines. This is being looked into but at this time we have no eta for a resolution. We ask that if your concern is not urgent please file an online cases until this is resolved. Be aware that calling into the queues will result in longer…