Discussion List

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  Workflow for Case Creation based on Sub Partner Record

  Open User_9I2NU 8 views 1 comment 0 reactions Most recent by Alex Joves -Oracle Mar 10, 2025 1:53PMAsk A Guru
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  Case merge

  Accepted Answer J Daniels 11 views 3 comments 1 reaction Most recent by Michelle Jabanes-Oracle Feb 7, 2025 6:36PMAsk A Guru
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  NetSuite Tip - Customized online case form using html and bootstrap

  Harikrishnan N 24 views 1 comment 1 reaction Most recent by Francesca Nicole Mendoza-Oracle Nov 27, 2024 2:28PMCRM
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  How to re-open a case automatically when an internal message is received

  Open User_WLEE6 21 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2024 11:12PMAsk A Guru
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  Can we turn off emails to the customer when we create a case?

  Accepted Answer Mark Dotson 11 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Oct 8, 2024 2:59PMSuiteCloud / Customization
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  Cases Generated via Online Form Default to Unrolled View on Record

  Accepted Answer Christopher Rossi 77 views 3 comments 0 reactions Most recent by Christopher Rossi Sep 27, 2024 2:45PMAsk A Guru
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  Metrics Tab in Case

  Accepted Answer User_EPWHS 21 views 3 comments 0 reactions Most recent by Veronica Steluta Mincior-Oracle Apr 23, 2024 11:13AMAsk A Guru
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  Advanced Partner Center (APC) - Tasks and Custom Records

  Open k_dunc 41 views 10 comments 0 reactions Most recent by Michelle Jabanes-Oracle Apr 17, 2024 4:03PMGeneral
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  Case Number to print on pdf of Quotes

  Open Rachel_A 12 views 2 comments 0 reactions Most recent by Jervin Nicholas Teopengco-Oracle Apr 11, 2024 7:17PMAsk A Guru
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  What is the volume of cases Case Management can handle?

  Accepted Answer GinaT321 11 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 8, 2024 10:32PMAsk A Guru
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  Customer Center- Case Forms: Can you have a drop down for items purchased?

  Open Vernita 11 views 3 comments 0 reactions Most recent by Angelica Mae Segador-Oracle Sep 21, 2023 2:33PMAsk A Guru
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  How do I make external Id field available on case form?

  Accepted Answer MJensen6889 21 views 3 comments 0 reactions Most recent by MJensen6889 Jul 19, 2023 5:15PMAsk A Guru
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  Workflow Condition Custom Formula for Comparing Dates

  Accepted Answer DCuadra 153 views 3 comments 0 reactions Most recent by Joahnna Given Uy-Oracle Jul 18, 2023 4:56PMAsk A Guru
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  How to set Default Case Email to Current User?

  Accepted Answer User_C6XDE 33 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle May 5, 2023 6:33PMAsk A Guru
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  Is it possible to mark a case as Grabbed through a workflow?

  Accepted Answer JohanvL 21 views 5 comments 0 reactions Most recent by JohanvL Apr 27, 2023 4:46PMAsk A Guru
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  How to Create Support Case for the Customer's non-primary Subsidiary?

  Accepted Answer User_FHYZH 71 views 4 comments 0 reactions Most recent by User_FHYZH Apr 18, 2023 8:22AMAsk A Guru
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  Is there a way to customize or automate the online case form?

  Open Adam Birk 11 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 28, 2023 3:15AMAsk A Guru
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  Is the Case Profile customizable?

  Accepted Answer Amanda Edwards 31 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 24, 2023 2:17AMCRM
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  Why is the Support Case Email not using Case Profile From name?

  Open John Robertson Sr. 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 25, 2023 6:57PMAsk A Guru
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  Can we Generate cheque from Case?

  Accepted Answer Amjad Kasem 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Dec 16, 2022 1:40AMAsk A Guru
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  How to record receiving item for maintenance in our service Center?

  Accepted Answer Amjad Kasem 24 views 5 comments 0 reactions Most recent by Joy Noreen Magoling-Oracle Dec 2, 2022 12:32AMAsk A Guru
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  How to open a case automatically when customer send email to support@mydomain.com?

  Accepted Answer Amjad Kasem 42 views 10 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2022 10:08PMAsk A Guru
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  Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

  Open Steamericas-Curtis 21 views 4 comments 0 reactions Most recent by Michelle Jabanes-Oracle Sep 14, 2022 1:20AMAsk A Guru
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  Automatically send emails to customers for cases with no customer response

  Accepted Answer User_F5KU8 1 view 5 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jul 26, 2022 10:13PMAsk A Guru
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  NSC | Show Case Incoming Message

  Joahnna Given Uy-Oracle 23 views 0 comments 0 reactions Started by Joahnna Given Uy-Oracle Jan 31, 2022 9:02PM SuiteCloud / Customization
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  "Insert Solution" Missing from Case responder's screen

  Accepted Answer User_PUXOS 1 view 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 26, 2022 5:26PMCRM
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  Is it possible to automatically remove the attached files from the customers in Cases?

  Accepted Answer ImeldaSanchez 2 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 18, 2022 11:13PMAsk A Guru
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  Saved Search/Report for cases with multiple messages

  Accepted Answer Brian Finlay 1 view 3 comments 0 reactions Most recent by Brian Finlay Jan 4, 2022 3:17PMAsk A Guru
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  Associating emails with the correct cases.

  Accepted Answer User_USNDV 11 views 8 comments 0 reactions Most recent by User_USNDV Dec 23, 2021 7:41PMSuiteCloud / Customization
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  Support Tab on Custom record ?

  Accepted Answer MJ NCO 21 views 5 comments 0 reactions Most recent by MJ NCO Dec 17, 2021 3:05PMCRM