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Explore NetSuite: Hands-on demo experience Fairmont Hotel Vancouver, 900 W Georgia St, Vancouver, BC V6C 2W6, Canada What to expect: If you’re evaluating ERP solutions to support your business as it grows, Inside the Suite provides direct, hands-on access to NetSuite in a focused, expert-led setting. Bring your laptop to…
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Faites passer vos compétences de NetSuite à un niveau supérieur. The Ritz-Carlton, Montréal,1228 Sherbrooke St W, Montréal, Quebec H3G 1W9, Canada Rejoignez les experts NetSuite pour une demi-journée de sessions interactives gratuites sur la façon d'optimiser NetSuite pour votre entreprise. En participant, vous allez :…
What's New in NetSuite 2026 Release 1
New AI close, cash, reporting, and operations innovations Learn about all the new features and enhancements across the Suite that will help you run your business more efficiently and gain deeper insights. Join this virtual event to discover what’s new in NetSuite 2026 Release 1, including: The new close manager tool helps…

We'd love to hear your thoughts on the Latest updates in the NetSuite Support Community (UI/UX edition) – December 2025. Your feedback is important to us—please let us know what you think or any suggestions you may have in the comments!

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How to View and Track My NetSuite Support Cases

Accepted Answer Closed User_A72RO 62 views 3 comments 0 reactions Most recent by Alex Joves -Oracle Sep 26, 2025 1:50PMAsk A Guru
Advanced Partner Center (APC) - Tasks and Custom Records

Open Closed k_dunc 111 views 12 comments 0 reactions Most recent by k_dunc May 18, 2025 9:17PMGeneral
how to ignore case profile settings to use workflow instead

Open Closed JenniferTrejo 31 views 9 comments 0 reactions Most recent by JenniferTrejo May 8, 2025 10:42PMAsk A Guru
Inventory adjustment from cases

Accepted Answer Closed GSONI 21 views 4 comments 0 reactions Most recent by Shorin Rio Daa-Oracle Apr 24, 2025 10:56AMAsk A Guru
viewing screenshots inside a case within support management

Accepted Answer Closed BP20 32 views 5 comments 0 reactions Most recent by BP20 Apr 3, 2025 2:53AMAsk A Guru
Workflow for Case Creation based on Sub Partner Record

Open Closed User_9I2NU 21 views 5 comments 0 reactions Most recent by Jervin Nicholas Teopengco-Oracle Mar 20, 2025 12:56AMAsk A Guru
Case merge

Accepted Answer Closed J Daniels 21 views 3 comments 1 reaction Most recent by Michelle Jabanes-Oracle Feb 7, 2025 6:36PMAsk A Guru
NetSuite Tip - Customized online case form using html and bootstrap

Harikrishnan N 71 views 1 comment 1 reaction Most recent by Francesca Nicole Mendoza-Oracle Nov 27, 2024 2:28PMCRM
How to re-open a case automatically when an internal message is received

Open Closed User_WLEE6 31 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2024 11:12PMAsk A Guru
Can we turn off emails to the customer when we create a case?

Accepted Answer Mark Dotson 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Oct 8, 2024 2:59PMSuiteCloud / Customization
Cases Generated via Online Form Default to Unrolled View on Record

Accepted Answer Closed Christopher Rossi 134 views 3 comments 0 reactions Most recent by Christopher Rossi Sep 27, 2024 2:45PMAsk A Guru
Metrics Tab in Case

Accepted Answer Closed User_EPWHS 22 views 3 comments 0 reactions Most recent by Veronica Steluta Mincior-Oracle Apr 23, 2024 11:13AMAsk A Guru
Case Number to print on pdf of Quotes

Open Rachel_A 21 views 2 comments 0 reactions Most recent by Jervin Nicholas Teopengco-Oracle Apr 11, 2024 7:17PMAsk A Guru
What is the volume of cases Case Management can handle?

Accepted Answer GinaT321 11 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 8, 2024 10:32PMAsk A Guru
Customer Center- Case Forms: Can you have a drop down for items purchased?

Open Closed Vernita 12 views 3 comments 0 reactions Most recent by Angelica Mae Segador-Oracle Sep 21, 2023 2:33PMAsk A Guru
How do I make external Id field available on case form?

Accepted Answer MJensen6889 21 views 3 comments 0 reactions Most recent by MJensen6889 Jul 19, 2023 5:15PMAsk A Guru
Workflow Condition Custom Formula for Comparing Dates

Accepted Answer Closed DCuadra 284 views 3 comments 0 reactions Most recent by Joahnna Given Uy-Oracle Jul 18, 2023 4:56PMAsk A Guru
How to set Default Case Email to Current User?

Accepted Answer User_C6XDE 43 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle May 5, 2023 6:33PMAsk A Guru
Is it possible to mark a case as Grabbed through a workflow?

Accepted Answer JohanvL 31 views 5 comments 0 reactions Most recent by JohanvL Apr 27, 2023 4:46PMAsk A Guru
How to Create Support Case for the Customer's non-primary Subsidiary?

Accepted Answer User_FHYZH 82 views 4 comments 0 reactions Most recent by User_FHYZH Apr 18, 2023 8:22AMAsk A Guru
Is there a way to customize or automate the online case form?

Open Adam Birk 11 views 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 28, 2023 3:15AMAsk A Guru
Is the Case Profile customizable?

Accepted Answer Closed Amanda Edwards 31 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Feb 24, 2023 2:17AMCRM
Why is the Support Case Email not using Case Profile From name?

Open John Robertson Sr. 31 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 25, 2023 6:57PMAsk A Guru
Can we Generate cheque from Case?

Accepted Answer Closed Amjad Kasem 21 views 2 comments 0 reactions Most recent by Michelle Jabanes-Oracle Dec 16, 2022 1:40AMAsk A Guru
How to record receiving item for maintenance in our service Center?

Accepted Answer Amjad Kasem 21 views 5 comments 0 reactions Most recent by Joy Noreen Magoling-Oracle Dec 2, 2022 12:32AMAsk A Guru
How to open a case automatically when customer send email to support@mydomain.com?

Accepted Answer Amjad Kasem 51 views 10 comments 0 reactions Most recent by Michelle Jabanes-Oracle Nov 22, 2022 10:08PMAsk A Guru
Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

Open Steamericas-Curtis 31 views 4 comments 0 reactions Most recent by Michelle Jabanes-Oracle Sep 14, 2022 1:20AMAsk A Guru
Automatically send emails to customers for cases with no customer response

Accepted Answer User_F5KU8 1 view 5 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jul 26, 2022 10:13PMAsk A Guru
NSC | Show Case Incoming Message

Closed Joahnna Given Uy-Oracle 31 views 0 comments 0 reactions Started by Joahnna Given Uy-Oracle Jan 31, 2022 9:02PM SuiteCloud / Customization
"Insert Solution" Missing from Case responder's screen

Accepted Answer User_PUXOS 1 view 3 comments 0 reactions Most recent by Michelle Jabanes-Oracle Jan 26, 2022 5:26PMCRM

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