Discussions

Upcoming Events

Suite Fundamentals Product Demos | Digitize AP with AI-Powered Invoice Capture
Manually processing vendor invoices is a time-consuming, labor-intensive, and error-prone process. Automating the entire invoice capture process eliminates tedious tasks like manually keying and coding invoices, speeding up your invoice processing times. Join this live product demonstration webinar to see how NetSuite Bill…
Suite Fundamentals Product Demos | Drive Down Expenses with Consolidated Reporting and AI Analytics
Pinpointing areas to reduce spending can be a time-consuming task. Financial and operational data are often owned and managed in different locations, making them hard to access and use. This directly impacts the accuracy of your reports and business decisions. Join this product demo webinar to see how visibility into…
Suite Learning How-To Training | Hidden Gems of NetSuite Accounting
Improve your NetSuite know-how and complete common accounting tasks more efficiently. By learning about a few “hidden gems,” you can optimize day-to-day accounting tasks. Join this session to better leverage NetSuite accounting by utilizing allocation schedules, creating custom classification fields and segments, and…
Social Impact Workshop: Using NetSuite Bank Reconciliation for Nonprofits
Nonprofits can join us to learn about recent changes to the Bank Reconciliation process and the new possibilities. Reconciling your bank account with NetSuite is a critical step to ensure your financials match your bank account balances. We will share some ideas, tips and tool highlights to help with this process,…
Social Impact Workshop: Eliminating a Spreadsheet with NetSuite
It's tempting to turn to spreadsheets as a workaround, but it can inadvertently lead to increased manual effort and data inaccuracies. This workshop will introduce NetSuite features that can service all your operational needs with better results. Get ready to review your spreadsheets and say goodbye to time-consuming,…

Check out Oracle NetSuite upcoming events and conferences here

Get ready to take on exciting new challenges and become the next SuiteMaster of the Month!

Join the largest gathering of the NetSuite Community at SuiteWorld in Las Vegas, September 9-12! Discover cutting-edge innovations, attend insightful sessions, network with industry leaders, and elevate your business to new heights. Register here!

cases

Metrics Tab in Case

Accepted Answer User_EPWHS 22 views 3 comments 0 points Most recent by Veronica Steluta Mincior-Oracle Apr 23, 2024 11:13AMAsk A Guru
Advanced Partner Center (APC) - Tasks and Custom Records

Open k_dunc 42 views 10 comments 0 points Most recent by Michelle Jabanes-Oracle Apr 17, 2024 4:03PMGeneral
Case Number to print on pdf of Quotes

Open Rachel_A 11 views 2 comments 0 points Most recent by Jervin Nicholas Teopengco-Oracle Apr 11, 2024 7:17PMAsk A Guru
What is the volume of cases Case Management can handle?

Accepted Answer GinaT321 15 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Feb 8, 2024 10:32PMAsk A Guru
Customer Center- Case Forms: Can you have a drop down for items purchased?

Open Vernita 14 views 3 comments 0 points Most recent by Angelica Mae Segador-Oracle Sep 21, 2023 2:33PMAsk A Guru
How do I make external Id field available on case form?

Accepted Answer MJensen6889 21 views 3 comments 0 points Most recent by MJensen6889 Jul 19, 2023 5:15PMAsk A Guru
Workflow Condition Custom Formula for Comparing Dates

Accepted Answer DCuadra 64 views 3 comments 0 points Most recent by Joahnna Given Uy-Oracle Jul 18, 2023 4:56PMAsk A Guru
How to set Default Case Email to Current User?

Accepted Answer User_C6XDE 16 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle May 5, 2023 6:33PMAsk A Guru
Is it possible to mark a case as Grabbed through a workflow?

Accepted Answer JohanvL 24 views 5 comments 0 points Most recent by JohanvL Apr 27, 2023 4:46PMAsk A Guru
How to Create Support Case for the Customer's non-primary Subsidiary?

Accepted Answer User_FHYZH 74 views 4 comments 0 points Most recent by User_FHYZH Apr 18, 2023 8:22AMAsk A Guru
Is there a way to customize or automate the online case form?

Open Adam Birk 15 views 3 comments 0 points Most recent by Michelle Jabanes-Oracle Feb 28, 2023 3:15AMAsk A Guru
Is the Case Profile customizable?

Accepted Answer Amanda Edwards 31 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Feb 24, 2023 2:17AMCRM
Why is the Support Case Email not using Case Profile From name?

Open John Robertson Sr. 23 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 25, 2023 6:57PMAsk A Guru
Can we Generate cheque from Case?

Accepted Answer Amjad Kasem 22 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Dec 16, 2022 1:40AMAsk A Guru
How to record receiving item for maintenance in our service Center?

Accepted Answer Amjad Kasem 21 views 5 comments 0 points Most recent by Joy Noreen Magoling-Oracle Dec 2, 2022 12:32AMAsk A Guru
How to open a case automatically when customer send email to support@mydomain.com?

Accepted Answer Amjad Kasem 44 views 10 comments 0 points Most recent by Michelle Jabanes-Oracle Nov 22, 2022 10:08PMAsk A Guru
Searching for a Solution within a Case Entry Form only searches the first word in the title. Ideas?

Open Steamericas-Curtis 24 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Sep 14, 2022 1:20AMAsk A Guru
Automatically send emails to customers for cases with no customer response

Accepted Answer User_F5KU8 1 view 5 comments 0 points Most recent by Michelle Jabanes-Oracle Jul 26, 2022 10:13PMAsk A Guru
NSC | Show Case Incoming Message

Joahnna Given Uy-Oracle 25 views 0 comments 0 points Started by Joahnna Given Uy-Oracle Jan 31, 2022 9:02PM SuiteCloud / Customization
"Insert Solution" Missing from Case responder's screen

Accepted Answer User_PUXOS 2 views 3 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 26, 2022 5:26PMCRM
Is it possible to automatically remove the attached files from the customers in Cases?

Accepted Answer ImeldaSanchez 2 views 2 comments 0 points Most recent by Michelle Jabanes-Oracle Jan 18, 2022 11:13PMAsk A Guru
Saved Search/Report for cases with multiple messages

Accepted Answer Brian Finlay 2 views 3 comments 0 points Most recent by Brian Finlay Jan 4, 2022 3:17PMAsk A Guru
Associating emails with the correct cases.

Accepted Answer User_USNDV 11 views 8 comments 0 points Most recent by User_USNDV Dec 23, 2021 7:41PMSuiteCloud / Customization
Support Tab on Custom record ?

Accepted Answer MJ NCO 23 views 5 comments 0 points Most recent by MJ NCO Dec 17, 2021 3:05PMCRM
Getting total Customers in search formula

Accepted Answer User_EGVUA 31 views 9 comments 0 points Most recent by Ivy Lopez-Oracle Jul 12, 2021 3:57PMSearch / Reporting
Make case email field available in global search

Accepted Answer ChrisH 17 views 4 comments 0 points Most recent by Michelle Jabanes-Oracle Jul 9, 2021 10:09PMAsk A Guru
Case Management Automatic Status Changes

Accepted Answer ChrisH 70 views 8 comments 0 points Most recent by Joahnna Given Uy-Oracle Jul 8, 2021 8:34PMAsk A Guru
NetSuite Case Management to use "Reply To" email in creation

Accepted Answer ChrisH 93 views 14 comments 0 points Most recent by ChrisH Jul 8, 2021 8:07PMAsk A Guru
Has anyone experienced Incoming email, containing screen shots, shots not visible inside the email

Accepted Answer CDuf 26 views 3 comments 0 points Most recent by CDuf Jun 21, 2021 11:27PMCRM
Case Management

Open User_3TMKK 11 views 1 comment 0 points Most recent by CDuf Jun 18, 2021 10:10PMSocial Groups

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders