What do I need to register in the NetSuite Support Community?
To register, create an Oracle Community SSO Account and sign up on the NetSuite Support Community. An active NetSuite Account Number is required.
Can NetSuite employees join discussions and answer questions?
Yes. After registering and receiving approval from the Community Administrator, NetSuite employees may post questions, participate in discussions, and share knowledge.
Do I earn points or credits by participating?
Yes. Participation in the community earns you points and badges.
Where can I view my points?
Your points and badges are displayed in your user profile.
What happens to my gamification points?
The new gamification system uses level names and points. Upon transition to the new community in 2022, legacy members received a badge and points award that aligns with their prior level. Going forward, points and levels will reflect your activity in each area separately.
What changes have been made to the leaderboards?
Leaderboards now reflect your participation within each Oracle Community, such as the NetSuite Support Community, and display your rankings, badges, and points in your profile.
Are there leaderboards in all communities?
Yes, general leaderboards are available for each Oracle Community.
What other changes are in the gamification system?
- Unique badges (like Topliners) remain but may have adjusted values.
- Leaderboards are calculated separately for each subcommunity (English Spanish, Portuguese, Japanese).
- Points are awarded for recognized contributions (e.g., someone liking your post or marking it helpful), but not for routine actions like liking posts or marking as correct.
Can employees and moderators participate in the gamification system?
Yes. Oracle employees are identified by “-Oracle” after their name, and moderators are labeled with the “moderator” role.
Can I manage my notifications?
Yes, you can manage your notification preferences within your profile.
Will I be alerted when someone comments on my discussions?
Yes, alerts will be provided for bookmarked discussions.
What is the difference between a pop-up and an email alert?
Pop-up alerts appear as notifications in the lower left corner of your screen, while email alerts are sent to your inbox.
What’s the difference between “Notify me when people answer my question” and “Notify me when people comment on my discussions”?
Questions and discussions are different content types with separate alerts:
- "Notify me when people answer my question" – Alerts you to answers on your posted question.
- "Notify me when people comment on my discussions" – Alerts you to comments on discussions you are part of.
What’s the difference between “Notify me when people comment on my discussions” and “Notify me when people comment on my bookmarked discussions”?
- "My discussions" notifications are for discussions you've participated in.
- "Bookmarked discussions" notifications are for any discussion you’ve bookmarked, regardless of your participation.