- You can create a new thread in the community using either Ask a Question or Start a Discussion. Understanding the differences helps you select the best format for your needs.
- Use Ask a Question when you:
- Need help troubleshooting an issue or clarifying a topic
- Want a specific answer or solution from the community
Questions are tagged with a status—Question, Answered, or Accepted Answer—making them more visible to members who actively monitor unresolved questions and can provide timely assistance.
When to Use “Start a Discussion”
Use Start a Discussion when you:
- Want to share insights, invite open-ended conversation, or explore topics without a need for a specific solution
Discussions do not have status labels and typically receive more casual engagement.
- Questions attract faster and more targeted responses due to searchable statuses and higher urgency, increasing your likelihood of a prompt solution.
- Discussions are less likely to be prioritized since there’s no status indicator of urgency.
- Gamification Considerations
- Accepted solutions on questions earn you the most points in the community’s gamification system, making questions a popular choice for users seeking recognition.
- Discussions still offer points, but to a lesser degree.
- If you create a thread with the wrong type, request a change by selecting Flag > Report under your post and choosing Wrong content type. A Moderator or Administrator will review your request.
- Note: Threads cannot be changed from Question to Discussion if answers have been accepted as solutions, to preserve credit for contributors.
- Navigate to Categories > NetSuite Support Community > NetSuite Admin Corner
- Select New Discussion
- Enter a Discussion Title and content
- Select the appropriate category
- Use tags such as Community Tips or NetSuite Admin Tips
- Click Post Discussion
- Your discussion will be reviewed by NetSuite Support Gurus and you’ll be notified of its status.