P2T Refresh Schedule
We learnt that the minimum lead time to request for a refresh is 3 weeks from the date the SR is created.
Our customer wants to know why it takes so much time to effect a refresh.
Secondly if the customer is a priority customer can they expect an earlier turnaround on the refresh.
Also can the customer give a fixed schedule over the next 12 months so that the customer gets to know when exactly their refresh can be planned.
Any experience that can be shared on the above point would help.