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How to hold revenue management accounting on non-inventory items until item is delivered

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Summary:

Initial performance accounting is happening and revenue from non-inventory items is getting recognized in full when sales order is created (prior to invoicing or delivery) despite holds on the sales order lines

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Our sales orders could contain inventory or non-inventory items, such as professional services or software, with the non-inventory items being delivered at a point in time in the future. Our implementation partner configured Order Management to place holds on non-inventory items at the sales order line until the service or software is delivered, at which point the hold is released and the item is invoiced. Revenue Management is not recognizing the holds on the sales order lines and creating accounting for the initial performance and recognizing the revenue when the sales order/contract is created rather than when the non-inventory item

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