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Routing is not working properly

edited Mar 13, 2017 6:28PM in Field Service 4 comments

Content

Hi,

I created a bucket and three groups in it which contains single resource in each group.

Configured work zones for three groups and when I configured a routing plan and tried to run against bucket, no activity is being routed to desired group.

No work skills configured, just based on Work zones,activity needs to be routed to particular resource.

Routing Summary Popup contains nothing

Can anyone help me in routing configuration

Subject edited by Danette Beal for clarity

Version

Oracle Field Service Cloud

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