Deprecation of Campaign Canvas Cloud Connectors and Cloud Components

Version 25

    In July 2015, Eloqua announced the decommissioning of the legacy Cloud Connector/Cloud Components App framework. Not to worry though, it doesn't mean that the Apps are all going away. It just means that we (and our partners) are updating the Apps that you've been using in your Campaigns and on your Eloqua Landing Pages so that they work more efficiently and powerfully!  Recommended Action: If you are currently using Send to Cloud Connector steps on the Campaign Canvas or Cloud Components on your Eloqua Landing Pages, then we recommend you start updating your apps in use within existing campaigns and landing pages as soon as possible.

    Please note that the Second Phase of the deprecation will go into effect after March 31st, 2017. All Legacy Cloud Connectors and Cloud Components deployed on Campaigns or Landing pages will cease to function as intended until those references are removed after March 31st, 2017.

     

    Watch our customer briefing.

     

     

    For Customers

    As a customer, these are the critical dates related to the decommissioning that you should be aware of:

    • After Feb 1st, 2017, you will no longer be able to add new instances of pre-existing Cloud Connectors or Cloud Components to your Eloqua10 Campaign Canvas or Landing Page. Only Apps built on the new framework can be used in your new Eloqua10 Campaigns and landing pages after Feb 1st, 2017
    • After Mar 31st, 2017, if campaigns or landing pages still contain instances of these older Cloud Connector and Cloud Component services, they will cease to function as intended until those references are removed.
      • Contacts entering Send to Cloud Connector steps on an E10 Campaign Canvas, will be put into and errored state and either remain in the step, or travel down the error path if one is configured. If an error path is not configured, these contacts will not automatically pass through this step, they will need to be moved manually.
      • Instances of Cloud Components on E10 Landing Pages will be removed, and the landing pages will render without the externally sourced content.
    • After Mar 31st, 2017, instances of all Oracle-built old framework Program Builder Connectors and Feeders will stop working.
    • The cloudconnector.eloqua.com site will be shutdown on Mar 31st, 2017.


    Next Steps

    If you are currently using Send to Cloud Connector steps on the Campaign Canvas, or Cloud Components on E10 Landing Pages, you should begin to switch over to Apps built on the new AppCloud Developer framework. Please visit the Oracle Cloud Marketplace: Eloqua Apps.

    If you're using connectors within Program Builder, please be advised that ALL Oracle-Built Program Builder Connectors (E9/E10) are impacted by the deprecation and there are no Oracle-built no replacements being created. They will all stop working within Program Builder as of March 31, 2017and you are advised to seek alternatives for the Program Canvas (Eloqua10) or Campaign Canvas (Eloqua10). For more information, please visit the Oracle Cloud Marketplace: Eloqua Apps for alternatives. NOTE: If you are using Eloqua9, you are advised to speak with your account manager as there will no longer be Oracle-built Cloud Connectors available for use within Eloqua9.

    For App Providers

    We are moving forward with the decommissioning process for two of our legacy E10 platform extension points, Cloud Components and Cloud Connectors.

    With the release of the AppCloud Developer framework and its associated services, developers now have access to many enhanced features not previously available with the older extension points.

    Some of these benefits include:

    • Significantly improved performance and throughput
    • Webhook-based infrastructure (no polling)
    • Simplified installation
    • Increased security via OAuth 2.0
    • Selective client whitelisting
    • Ability to test apps in Eloqua prior to releasing to general public

     

    We recognize that many Marketers are using extensions currently developed on these older frameworks.  We are providing advanced notice of their shutdown, so developers and providers have the time required to implement the AppCloud Developer framework.

    Features that are a part of this announcement include the following:

    • Cloud Components for E10 Landing Pages
    • Cloud Connectors on the Campaign Canvas

     

    NOTE: Cloud Connectors will continue to be supported in Program Builder until further notice. 

    Support Timeline 

    These extension points will remain available for the next 6 months with full support.

    After Feb 1st, 2017, marketers will no longer be able to add new Cloud Connectors or Cloud Components to an E10 Campaign Canvas or Landing Page, but existing instances will be available basic availability and security fixes. These services will be deleted and no longer available for use after Mar 31st, 2017.

    IMPORTANT:  After Mar 31st, 2017, if campaigns or landing pages still contain instances of these services, they will cease to function as intended until those references are removed.

    • Contacts entering Send to Cloud Connector steps on an E10 Campaign Canvas, will be put into and errored state and either remain in the step, or travel down the error path if one is configured. If an error path is not configured, these contacts will not automatically pass through this step, they will need to be moved manually.
    • Instances of Cloud Components on E10 Landing Pages will be removed, and the landing pages will render without the externally sourced content.

     

    After Mar 31st, 2017, instances of all Oracle-built old framework Program Builder Connectors and Feeders will stop working. The cloudconnector.eloqua.com site will be shutdown on Mar 31st, 2017.

     

    Next Steps

     

    If not already done, developers should immediately begin migrating their Cloud Connector and Cloud Component Apps to the new AppCloud Developer framework.

    Documentation can be found here AppCloud Development Framework. Potential migration paths could be:

      MigrationPath.png 

     

     

    Frequently Asked Questions

     

    Q: Why are we being asked to remove these existing connector and components and switch to new ones?

    A: Cloud Connectors and Cloud Components were built on a legacy framework that is being decommissioned. The new connectors and components run on a new and improved framework that takes advantage of performance, speed, and scalability capabilities offered by the Campaign Canvas.

     

    Q: Do the new apps work in Program Builder? What about Program Canvas?

    A: Apps built on the new framework do not work on Program Builder. Most Oracle-built Apps work on both the Campaign Canvas and Program Canvas. For third party developed Apps, support for the Program Canvas is at the discretion of the App's Provider.

     

    Q: What do I need to do to update the connector and components within our Eloqua instance?

    A:

    1. First the Admin must install the required app into AppCloud Catalog from the Oracle Cloud Marketplace (via "Get App" button on any listing page) or through Eloqua directly (Settings>Administration>AppCloud Catalog)
    2. Once installed, they must be 'configured' for use by the Admin so that they appear within Eloqua for all users.
    3. Lastly, all the existing connector/components will need to be deleted from the canvas/LP, and a new one (if available) added and configured.

     

    Q: What happens if I don’t update to the new apps?

    A: All existing Send to Cloud Connector step and/or cloud components in use on landing pages will stop working after March 31, 2017.

    • Contacts entering Send to Cloud Connector steps on an E10 Campaign Canvas, will be put into and errored state and either remain in the step, or travel down the error path if one is configured. If an error path is not configured, these contacts will not automatically pass through this step, they will need to be moved manually.
    • Instances of Cloud Components on E10 Landing Pages will be removed, and the landing pages will render without the externally sourced content.

     

    Q: Do I need to update my cloud connectors within Program Builder too?

    A: Oracle-built Cloud Connectors will no longer work as of the March 31, 2017 deadline. Custom / third party developed Cloud Connectors will continue to work on Program Builder, as long as the Provider continues to support it. Apps built on the new framework do not work on Program Builder.

     

    Q: I'm using Eloqua9, are we impacted by the Program Builder connector deprecation too?   

    A: Yes, you are impacted and your Oracle-built cloud connectors will cease to function as of March 31, 2017. We will not be migrating the Oracle-built Program Builder connectors to the new framework. It is recommended that you start planning for this change immediately.

     

    Q: Will non-Oracle built apps (custom, and those otherwise built by third parties) continue to work on Program Builder?   

    A: Custom / third party developed Cloud Connectors will continue to work on Program Builder as long as the Provider continues to support it.

     

    Q: Will this impact our SFDC integration? What about Profiler and Engage?   

    A: No, CRM integrations and Sales Tools (Eloqua Profiler or Eloqua Engage) are not impacted by these changes whatsoever.

    When will Program Canvas be available?    Program Canvas is currently in Controlled Availability and all customers can request access without requiring approval from Eloqua Product Management. To request access, please file an SR through the Support Portal. Program Canvas is expected to become generally available for all clients early next year.

     

    Q: Is it safe to assume that all Eloqua apps within the Oracle Cloud Marketplace have been upgraded to the new framework?   

    A: No, the best place to check the status of which apps are ready, and have been upgraded to the new framework is the App Cheat Sheet in Topliners. The App Cheat Sheet is constantly being updated and is the best place for current information. We're still working with AppCloud partners to determine whether their existing apps listed on the marketplace site have been upgraded, or if they'll need to be de-listed as they will no longer function after the deprecation date (March 31, 2017).

     

    If you have questions, post a discussion to Code It!

     

    Additional Resources