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    • App Developer Framework - Error in testing App

    in Oracle Marketing Developer Tools 2 comments

    Hi All,

    A customer is working in a new use case (within Responsys) with an App to implement a non-native channel using ADF (App Developer Framework).

    Into AMS, They are testing the App, but They always get this message:

    * Failed to Install [null] :: Reason: [null], Message: [Tenant association for user :: [matias.arias@oracle.com][48bbe937-b4e6-41f1-b009-b308a4815c50], was not found.]

    They already created a whitelist.

    Logs:

    logTimestamp=[2020-09-04T09:45:16,933] lifecycleType=[install] message=[Error invoking application install] providerName=[Telecom Argentina] installId=[bed08acc-6be2-4e9a-8ff9-6b545573e24c] appId=[cb1e61bf-f892-4474-902a-c466fdd9b8c6] externalTenantId=[7898] appName=[CampaignPOC] productId=[6798e522-deb5-488f-bf22-c29e13254b8f] eventId=[6946ac36-17a3-4411-954a-207a5868e6e2] error=[org.apache.http.conn.ConnectTimeoutException: Connect to ec2-3-15-4-76.us-east-2.compute.amazonaws.com:8080 [ec2-3-15-4-76.us-east-2.compute.amazonaws.com/3.15.4.76] failed: connect timed out] providerId=[ffd55823-3b93-4329-928b-46568bde2991] productName=[Responsys] tenantId=[3a79b839-d483-4183-957a-2c8718125743]

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