Connecting Eloqua with your Oracle Cloud Account

JodyMooney-Oracle

Overview

An Oracle Cloud Account allows you to view and manage all of your company's Oracle Cloud Subscriptions from one place. As Oracle strives to create a consistent experience for customers across all products, the Eloqua order provisioning model will be updated so that Eloqua will also be one of the services visible within your organization’s Oracle Cloud Account.

You will be able to define who from your organization has access to your Oracle Cloud Account, and rest assured there are no changes to how you or your users use or administer Eloqua.

What’s changing?

Oracle Cloud Accounts will be created for all Eloqua customers before the arrival of the 23B release (May 2023).

When the Eloqua 23A release is available for your instance, Eloqua administrators can log into Eloqua and provide specifics for your organization’s Oracle Cloud Account in preparation. To do so, log into Eloqua and go to Settings > Security > Cloud Account.

Note: Only administrators will be able to review these screens.

To help with the account creation, Eloqua administrators will have two options:

1. If your organization already has an Oracle Cloud Account, you can choose to link the Eloqua service to this account.
2. If your organization does not have an Oracle Cloud Account, you can provide details for the new cloud account you want created.

If no action is taken, the default details you see on the Eloqua page will be used to create your Oracle Cloud Account – including whatever email was associated with the account.

For Enterprise customers, only the primary Eloqua instance associated to your original Eloqua order will have the ability to manage the Oracle Cloud Account details.

Note: If you would like to change the email address, please contact Oracle Support. In the meantime, you can make and required changes and proceed to "Lock" them. The email address will be updated as of deadline date on your behalf by the Oracle team.

Timeline

• When the 23A release is available for your Eloqua instance, Eloqua administrators should log into Eloqua and provide specifics for your organizations Oracle Cloud Account.
• Customers on Pods 3, 4, 6, 7, and 8: 
  • After Friday April 14, 2023, we will begin creating Oracle Cloud Accounts and you will no longer be able to edit the cloud account details in Eloqua.
    • When your cloud account is created or the service linked, an email will be sent out to the provided administrator account with next steps.
• Customers on Pods 1 and 2: 
  • After Friday April 28, 2023, we will begin creating Oracle Cloud Accounts and you will no longer be able to edit the cloud account details in Eloqua.

Next Steps

• Prior to 23A, Eloqua administrators should review this notice and decide whether to create a new Oracle Cloud Account or use an existing one.
• After the 23A release is available for your instance, plan to review the cloud account screens in Eloqua. Only administrators will be able to review these screens.
  • Login to Eloqua and go to Settings > Security > Cloud Account. Learn more about using the page.
  • If you are going to use an existing Oracle Cloud Account, be sure you have the existing Oracle Cloud Account name. Use the FAQ below for more details.

If you have questions, please feel free to reply to this post, or contact your customer support rep or our Oracle Support team.

FAQ

Q: What is an Oracle Cloud Account?

A: An Oracle Cloud Account allows you to view and manage all your organization's Oracle Cloud Subscriptions from one place. Most companies will have one cloud account with a number of administrators (at least one primary and one backup, or a number of people with delegated responsibility for different cloud services).

Oracle Eloqua will be one of the services available from your organization’s Oracle Cloud Account.

Q: I reviewed the cloud account details for my organization, and I want to change the email address. What do I do?

A: If you want to change the email address, please contact Oracle Support. In the meantime, you can make and required changes and proceed to "Lock" them. The email address will be updated on your behalf as of deadline by the Oracle team.

Q: How do I decide whether to create a new account or use an existing account?

A: Best practice is to use one cloud account for all the cloud services your order from Oracle. If your company already has a cloud account, use it unless you have a technical reason to want to separate those services.

If you have purchased Eloqua’s SMS add-on, you should activate Eloqua into the same cloud account that you used for these services.

If you are a new Eloqua customer (since November 21, 2022), no further action is required. Your cloud account has already been created and Eloqua has been added as a service.

 

Q: How do I know if my company already has an existing account?

A: If you think your company might have an existing Oracle cloud account, reach out to the other admins in your company or contact Oracle Support for help.

 

Q: What will happen if I choose to create a new Cloud Account?

A: In the case where you create a new Oracle Cloud Account, we will do the following:

1. Create an Oracle Cloud Account for your company. The primary administrator of this account will be set to the email address defined at the point of your original Eloqua order.
2. Create a service administrator account for the Eloqua service. The Eloqua service administrator will be set to the email address that you will be able to see in Eloqua after 23A.

Both email addresses will receive an activation email after the accounts are created. The activation email will contain the next steps to activate the accounts. After accounts are created, there is no further action that you need to take with these accounts.

 

Q: After this change, will I have to use the Oracle Cloud Portal to manage our Eloqua users?

A: No, there are no changes to how you create and manage Eloqua users. After you activate your account, there is no further action required at this time.

 

Q: Where do I find the cloud account details in Eloqua?

A: After the 23A release, Eloqua administrators can go to Settings > Security > Cloud Account > Account Details. From this page, you will be able to provide your preferences. 

• If you decide to create a new account, you can provide the name of your new account.
• If you decide to use an existing cloud account, you can provide the name of your existing account. 

Q: I logged in to Eloqua after the 23A release, and I don’t see the cloud account details

A: There are a few reasons why you might not see the screen:

• If you are a new customer that onboarded with Eloqua after Nov 21, 2022, then you already have an Oracle Cloud Account and will not be able to see these screens.
• If your instance is associated to an Enterprise trim, only the primary instance created with your original order will be able to manage the cloud account details.

If you don't believe either of these are the case, please contact Oracle Support. 

Q: I logged in to Eloqua after the 23A release, and the cloud account details are read-only

A: There are a couple of reasons why this might happen:

• If you are a new Eloqua customer (purchased after November 21, 2022), your Eloqua order was already created using the new provisioning model. This means that your organization already has an Oracle Cloud Account and no further action is required.
• If you are not a new customer, another administrator may have already reviewed the cloud account details and followed the instructions to lock in with the provided details. If you think this was done in error, contact Oracle Support.
• You can no longer make changes to the cloud account details after Friday April 14th. The details you see on the Eloqua page will be used for your Oracle Cloud Account.

 

Q: I know we have an Oracle Cloud Account, but no search results were found.

A: When you use the option to search for an existing cloud account, we are trying to find an account based on the information we have from your original Eloqua order. If there are no matches, you should contact Oracle Support.

 

Q: We are an Enterprise customer. Where can I access the cloud account details?

A: Only the instance that was created with your original Eloqua order can be used to review and provide the cloud account details. This means that your preference to create a new account or use an existing apply for all the instances associated with your Enterprise trim. If you are unsure, please contact your Oracle Account Manager or Oracle Cloud Support.

Q: I have multiple Eloqua subscriptions, do I need to provide details for all?

A: Yes. A single Oracle Cloud Account can only have 1 Eloqua subscription. So, you must login to the primary instance for each of your subscriptions and provide the Cloud Account Details.

Q: When will my Cloud Account be created?

A: The process to create your Oracle Cloud Account will begin the week of April 24. Customers on Pods 3-8 without sandboxes will see their cloud accounts created first. Customers on Pods 3-8 with sandboxes will see their cloud accounts created beginning in mid-May to the end of May. Customers on Pods 1 and 2 will see their cloud accounts created mid-May until the end of May.If you have an open SR about your cloud account, your account will not be created until after your SR request has been completed.Dates are subject to change and we will update this product notice if there are significant changes. If you haven't locked in your cloud account details, please do so as soon as possible.You will know the account has been created when the admin email address provided receives a welcome email.

Ivan Gomez-Oracle

Hi @JodyMooney-Oracle thanks for the information.

My client has already done this, how can we confirm that the setup was successful?