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Update a custom property via set_property Message scenario

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edited Jan 2, 2019 4:32PM in Field Service 7 comments

Summary

Updating the custom property which the change in Status of the Property

Content

Hello Experts,

I am currently trying to update the set_property and are currently facing error as the wrong configuration.

Can someone share the correct format to update the system property and customer property via Message scenario?

We are currently following the below steps for updation:

1. Adding the Trigger: Not Done as per our current scenario.

2. In Setting adding the Delivery Channel as Set Property.

3. Adding the updated value of the property in the Patterns.

For example: 

Message Body :

appt_number=12432

 

Do let us know what should is the property methodology of updating the property via Message Scenario

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