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WMS Cloud Operations: myservice portal, maintenance notification and maintenance window change — Cloud Customer Connect
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WMS Cloud Operations: myservice portal, maintenance notification and maintenance window change

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edited Jan 29, 2019 6:36AM in Warehouse Management 1 comment

Summary

WMS Cloud Operations: myservice portal, maintenance notification and maintenance window change

Content

Below cloud operations related questions are raised by a customer (support id:22033482) who subscribed erp cloud modules and wms cloud as well.

- They found that when they login to cloud.oracle.com, they can not find service name WMS cloud and it's availability information. Would they be able to see WMS cloud service on the myservice portal? 

- How will they be notified if a weekly maintenance window will be used? By email? Send to who? How can the customer change the contact person?

- If the customer wants to change the time window, what shall they do?

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