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Preventing certain users from viewing field values

Received Response
edited Mar 5, 2019 10:07AM in Fusion Service 11 comments


Customize Service Request Status field so that certain users cannot view the value "Resolved"


Hello experts,

Can I perform an action where certain users cannot view the value "Resolved" in the Service Request Status while others can? I thought of creating a custom field called Service Request Status and displaying the page that contains the custom field to certain roles but I was told it will affect the reports that display SRs based on certain statuses.

Thank you,

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