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Digital Assistant - Audit and Message History — Cloud Customer Connect
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Digital Assistant - Audit and Message History

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edited May 16, 2019 9:28AM in Digital Assistant and Mobile 3 comments

Summary

Access to chat history and auditability of the product

Content

How do we access historical and past messages using the digital assistant. Where are the messages stored for audit purposes and how accessible they are to users / admin to review the conversation history ? 

This will be a critical requirement for several markets, particularly FS akin to the requirements around OSN auditability.

Many thanks,

Steve

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