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Measuring Assignee Performance — Cloud Customer Connect
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Measuring Assignee Performance

Received Response
edited Sep 5, 2017 7:00AM in Process Automation 2 comments


Measuring Assignee Performance



I need to find a way to measure the time taken for the task assignee to complete their task.

There are some existing dimensions and measures in the Business Analytics section but it does not fully meet my requirement. What I need is the total time spent by the task assignee from the time the task is assigned and the time the task is submitted by the assignee.

Please advise how can I do this in PCS.

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