System Usage By Resource Hierarchy

Summary

How to report on system usage by Resource Hierarchy in "Sales – CRM Resource System Usage" subject area.

Content

The technical white paper attached to this posting shows how to report on system usage by resource hierarchy in the “Sales – CRM Resource System Usage” subject area. This technical white paper is needed because the subject area does not include the Resource Hierarchy dimension, which is typically used for resource hierarchy reporting. By following the guidelines in the white paper you can report on usage and user adoption metrics such as number of logins, session duration, and number of active days by resource hierarchy.