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HCM ODA : Fetch Additional HR Representatives for an utterance " Show my HR Representatives" — Cloud Customer Connect
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HCM ODA : Fetch Additional HR Representatives for an utterance " Show my HR Representatives"

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edited May 4, 2021 6:55PM in HCM Digital Assistant 1 comment

Summary

For Clients and in specific geographies, where multiple HR Representatives exist, the requirement is for the ODA to fetch a list of all HRs Representatives for the particular employee.

Content

For Clients and in specific geographies, where multiple HR Representatives exist, the requirement is for the ODA to fetch a list of all HRs Representatives for the particular employee.

When asking the Digital Assistant “Who is my HR Representative” the ODA only has the capability to pull the details of one HR Representative,  even where there are multiple HR Reps in HCM.

Since it involves customizing at HR Rep AOR's? Can the ODA be customized to pull both AOR's

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