Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
Creating Service Request for handle Multiple Tasks. — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Creating Service Request for handle Multiple Tasks.

Accepted answer
6
Views
3
Comments
edited Jun 21, 2021 6:15PM in B2B Service 3 comments

Summary

Creating Service Request for handle Multiple Tasks.

Content

Hello,

Our client has a requirement detailed below:

Business Scenario: They handle multiple tasks that they assign to Technicians at one time. They would like to add all the tasks on the same Service request, order parts and review the statuses.

Example: The Service request : SR001 - Handle all Repairs on the House.

Task -1 : Replace Hot water Heater

Task -2 : Concrete on the drive way needs replaced

Task -3 : Replace fence around the home

Task - 4: Replace all Kitchen cabinets

The use case is they assign all these activities to one Technician, and on a given Service request they would like to capture the Problem description of all activities and generate one Field service work order so they can assign single talk to technician.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!