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Balance segment values are different from Liability and Payment event on the payment. — Cloud Customer Connect
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Balance segment values are different from Liability and Payment event on the payment.

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edited Aug 12, 2021 1:47AM in Subledger Accounting & Accounting Hub 1 comment

Content

Hi all,

Creating accounting populates error for the payment that a user made a wrong payment that assign a wrong payment method.

The balance segment value of liability of the invoice. But balance segment value of cash of the payment method.

The balance segment value of liability event  is 11. But the balance segment value of cash event is 12.

So the user voided the payment. But create accounting populate error message.

The message is "You must either modify the account rule to balance the journal by balancing segments or enable intercompany balancing for ledger ledger name".

How to resolve this issue?

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