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Credit Memo Adjustment

in Receivables & Collections 1 comment

Summary: We have an issue where an error was made in a credit memo amount. The credit memo amount was originally in the amount of -2837.00. The actual credit should have been $450.00 less - $2387.00. When we attempt to issue the refund, it now shows a remaining amount of $450.00. Would anyone have an idea as to how we can get rid of the $450.00 remaining amount? In reviewing the customer transactions I am not sure where the $450.00 came from I don't see an invoice or credit memo in this amount.

Thank you for any help you can provide.

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