Summary: Custom Integration
Content (required): We currently have a custom integration that was put in place in 2012 when our company first signed on with this LMS. I don't necessarily understand all the technical jargon but The way that I understand it from our IT dept, is that there is that a report gets auto pulled from our HRIS (UKG Pro) and then a person in IT manually uploads that to the FTP 2 times a day (not on weekends or holidays). This integration adds users to the LMS along with certain demographic information.
This has always been OK, but since the company has grown from 5000 users to now over 20,000 we get more complaints around how long it takes for a new account to be active. I've already spoken to our IT department and they don't have the capacity to do this manual task more than twice a day and "this is how it has always been done". Also, a few times, adding the new file to the FTP has been missed and it has delayed new users getting into the LMS even more than it normally does and caused a