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Flex Form in Smartview, certain rows not appearing for user

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We have created a flex form in PBCS and when one of our users tries to open it a section of rows does not appear for that user. When I open it, it is working correctly. I went through all of the user settings/options with her but could not figure out why those rows were being omitted from her smartview form. She has suppression OFF, it is not suppression related.

Content (required):

The rows outlined in red do not appear for the user in question.

Version (include the version you are using, if applicable):

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