We have to issue a lot of refunds every month. Both via Credit Memos and via Receipts. We are looking for a better way to handle the process. Currently it consumes about eight hours a week.
We perform fund raising and we issue refunds for sales. In the case of sales paid for by credit card, we issue a refund against the receipt to the customer, we run a report and then manually create the refund against the receipt in Accounts Receivable. In the case of customer sales made by sales people we create credit memos and then manually issue the refund. In the case of the credit memos we load them via spreadsheet. Would anyone have any suggestions on how we could improve this process in order to make it less labor intensive.