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Is it possible to populate the SR number & agent signature when composing messages?

edited Jun 1, 2023 1:26PM in Help Desk 2 comments

Summary:


Content (required):

Is there a way to auto-populate the SR number or a link back to the original SR when using the Redwood Help Desk platform to compose messages via email channel? Our agents currently copy/paste the information, but we're looking for a way to auto-populate the info so that the email to the user will contain the needed information.

Is it possible to auto-populate the agent's name/signature whenever they compose a message?

Version (include the version you are using, if applicable):

Redwood HRHD

Code Snippet (add any code snippets that support your topic, if applicable):

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