You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now

Is it possible to populate the SR number & agent signature when composing messages?

Received Response
61
Views
2
Comments
edited Jun 1, 2023 1:26PM in Help Desk 2 comments

Summary:


Content (required):

Is there a way to auto-populate the SR number or a link back to the original SR when using the Redwood Help Desk platform to compose messages via email channel? Our agents currently copy/paste the information, but we're looking for a way to auto-populate the info so that the email to the user will contain the needed information.

Is it possible to auto-populate the agent's name/signature whenever they compose a message?

Version (include the version you are using, if applicable):

Redwood HRHD

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!