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Approval Notifications are rejected automatically: Possible causes and resolution — Cloud Customer Connect
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Approval Notifications are rejected automatically: Possible causes and resolution

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edited Aug 11, 2018 11:27AM in Self Service Procurement

Summary

Troubleshooting Approval Rules when approval notifications are automatically rejected

Content

Problem Statement:

Requisition approval notifications are automatically rejected.

Analysis and Troubleshooting Tips:

Our development experts frequently face this question from support and customers. While approvals is a complex feature, we are attempting to offer some troubleshooting tips here that appear to be very common in reviewing the issues reported. Review these tips as a first step in your organization if you encounter the issue discussed here.

1. If you are using the FSM task 'Manage Requisition Approvals', then the ReqApprovalTask in BPM should always be in READ ONLY mode. 

In the case of a few customers we reviewed, the ReqApprovalTask was in EDIT mode. This causes instability and unexpected behavior.

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