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Agents are not assigned to the HR Help Desk Request automatically

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edited Jul 31, 2023 6:47PM in Help Desk 2 comments

Summary:

Agents are not assigned to the HR Help Desk Request automatically

Content (required):

Agents are not assigned to the HR Help Desk Request automatically even after the Queue and assignment rules are configured correctly. The request only get assigned when the Agent login into the system and confirm his/her availability.

Is there a way to assign the SR to the agent even if the Agent do not login and confirm his/her availability?


Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

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