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Redwood HRHD - 23B - Create Notification when a request is raised via email

in Help Desk 2 comments

Summary:

Hi Experts,

I need to pick your brains. I have configured the system to automatically create requests when the employees send an email to the HR email address.

The system is automatically generating an acknowledgement ( as below) which is great. However I need to either

  1. Amend the text of the email acknowledgement. This appears to be an out of the box notification as I did not create this.
  2. or Stop the notification from sending.

Any advice would be greatly appreciated.


Thanks in advance for your help.

Martina

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Version (include the version you are using, if applicable):

23B

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