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SCFO not triggered for Non Shippable lines which are a part of PTO model — Cloud Customer Connect
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SCFO not triggered for Non Shippable lines which are a part of PTO model

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Summary:We have a PTO model which has a software item (non-shippable item) as a child , when SO is raised for the PTO which has multiple lines inventory and software items(non shippable) SCFO is not picking up the non-shippable item and its not visible in SCFO , if we raise a separate line with only software item , non-shippable flow is triggered in SCFO.

Content (required):

The issue can be reproduced at will with the following steps:

1. SO 2315

It has 3 line

Line 1 – PTO Model with software item

Line 2 – PTO Model with Inventory Item & software item

Line 3 – Software Item

2. For SO line 2 , only Inventory item triggered the SCFO flow and software item is missing

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