Calculate Service Code

Summary:

Order is sent into OTM through Middleware and based on this information received OTM needs to looks into the system and send out the service code to respective source system.

Content (please ensure you mask any confidential information):

As a Agent/User I want to know which service code is required

So that I can choose a service to fulfill the requested ETA from the Customer

When the ETA is provided by the customer the correct service code to meet that ETA will be calculated

This will calculated via Business Rules

Operator will select the relevant service code manually based on a Matrix provided by customer that defines what ETA each of their customers require