Calculate Service Code
Order is sent into OTM through Middleware and based on this information received OTM needs to looks into the system and send out the service code to respective source system.
Content (please ensure you mask any confidential information):
As a Agent/User I want to know which service code is required
So that I can choose a service to fulfill the requested ETA from the Customer
When the ETA is provided by the customer the correct service code to meet that ETA will be calculated
This will calculated via Business Rules
Operator will select the relevant service code manually based on a Matrix provided by customer that defines what ETA each of their customers require