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OTM - OM Intergation issue for the change order scenario

edited Mar 8, 2024 10:24AM in Order Management 1 comment

Summary: Change order from Order Management cloud integration with OTM is erroring out


Content (please ensure you mask any confidential information):

We have a scenario where the sales orders in Oracle Order management cloud is revised after the shipment is planned in OTM. The integration that updates the orchestration status to ' is erroring out with the following message in OIC ' The DOO_TP_PLANNED status for order line 1588-1-1 couldn't be updated because another request is already processing the line'


High level steps


1. Sales order is created

2. Sales order is scheduled

3. Sales order is interfaced to OTM

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