Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Collect analytics on incomplete web session interviews? — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Collect analytics on incomplete web session interviews?

Accepted answer
8
Views
1
Comments
edited Jun 8, 2018 5:28PM in Intelligent Advisor for Fusion Service 1 comment

Content

We'd like to be able to collect information about customer OPA sessions where they just ... stop ... somewhere along the way.  For instance, we get them three screens in on some troubleshooting and a light bulb goes on and they just leave the OPA window and go fix their problem.  because we never got to a SUBMIT button, we have no incident record of this interaction.  Is there a way to capture that information?  (And even better, capture exactly what step they ended on?)

 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!