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What exactly the No authorization error for direct debit refers to?

edited Jan 14, 2025 12:03PM in Receivables & Collections 1 comment

Summary:

No authorization error for direct debit

Content (please ensure you mask any confidential information):

Hi,

We have enabled the direct debit for a customer, performed all necessary setup.

However, when generating a new transaction, the PAYMENT_ATTRIBUTES field from the transaction table (RA_CUSTOMER_TRX_ALL) shows following error:

NO-AUTH~300000318054025~ .

The invoice cannot be included in the automatic receipt batch.

Can you please suggest what should we check? Also, what does that ID from the error mean (300000318054025)?

As tried with a manual (sundry) invoice or others, there were no issues, which make me believe the setup is fine.

Regards,

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