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Wrong Entity Detection — Cloud Customer Connect
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Wrong Entity Detection

Accepted answer
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edited Feb 14, 2019 4:47AM in Digital Assistant and Mobile 6 comments

Summary

Chatbot extracts wrong information

Content

We have an Intent called "Buy" which uses two entities: Property.Type (LIST) and Property.Address (ADDRESS)

If we enter "I want to buy an apartment in Melboune", chatbot extracts correctly the type of property and the city

If we enter "I want to buy an apartment", chatbot extracts correctly the type of property

BUT, If we enter "I want to buy", chatbot fills Address with the value = "buy"

 

 

 

Code Snippet

{
  "text": "Ideally, when are you looking to purchase?. ",
  "type": "text",
  "channelExtensions": {
    "debugInfo": {
      "variables": {
        "profile.updatedOn": "2019-02-14T04:46:42.239Z",
        "user.location": "buy",
        "hasTenant": null,
        "sessionData": null,
        "propertyBathrooms": null,
        "user.asked": "Buy",
        "iResult": {
        

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