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Unable to delete drop down value in service request object

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edited Jun 11, 2019 10:26AM in B2B Service 5 comments

Summary

Unable to delete category drop down field value in service request object

Content

Hi Team, 

I have list of values in service request category standard field and to delete one of the value. I have not associated that category in any service request but I am not able to delete that value. 
I tried with disabled that value but still that value is displaying in the UI. 

The category values are present inside setup and maintenance->Manage service request categories, We have tree structured category values.

Note: 
I have referred the below document regarding this but I am not aware of that profile option (SVC_SR_IN_DELETED_DAYS) mentioned there. If anyone knows about this profile option please explain here.

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