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Termination Life Event Coverage End Dates

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edited Oct 20, 2020 2:30PM in Benefits 3 comments

Summary

Coverage end dates not updating per the plan design

Content

Recently noticing that the when we process a termination life event that the medical/vision/dental coverages are not updating to the end of the month as the design is set.  Previously this wasn't the case and the dates were updating correctly.  We recently went to 20C, not sure if this is a result of that or what needs changed to ensure that the date is correct.

 

In the attached results page you will see that the coverage end date was 9/30 even though the life event was 10/1.  We have tested this with any termination life event date, and all of them have the coverage end the day prior to the life event.  The rates are updating as expected as the end of the pay period, but the coverage dates are not.

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