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Inactive Employee Identification in Workflows

edited Dec 15, 2020 1:10PM in Payables, Payments & Cash Management 1 comment

Summary

Identification of Inactive Employees in a workflow

Content

Invoice workflow gets triggered when it find all the levels of approvers in the workflow and this can be broken down into 4 different cases.

Case 1 : When the approval initiated, if any one of the approver is in-active (or gaps in hierarchy), approval is getting rejected. This is expected functionality. But, how would business user know that there is an existing in-active employee hierarchy ? It takes internal IT team support to troubleshoot why it is failing and this is adding in-efficiencies to the process.
Expectation: System should be intelligent enough to project this to user on the potential failure on workflow. How to achieve this ? please advise.

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