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Partially withdrawn absence (after approval) is not getting recorded in Absence Records

edited Mar 19, 2021 1:49PM in Workforce Management 2 comments

Content

Hi,

Steps

1. Employee submits future PTO absence request for multiple days (for e.g. 3 days).

2. Manager approves the absence request

3. Employee removes absence for a day from the absence request he submitted and got approved earlier.

4. Manager receives notification to approve the updated absence request (which does not contain day for which absence was removed by employee by changing the absence start or end date)

5. Manager approves the update.

6. There is no record of absence withdrawn/removed by employee.

 

Due to this behavior of the system, we are facing an issue where the approved absences are getting transferred to third party application successfully through Oracle integration, but when we withdraw that absence request partially(or say one day absence  is removed in Oracle), no "Withdrawn" record is available to update the absence synced earlier.

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