Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
Can we trace categories changes in Audit Log — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Can we trace categories changes in Audit Log

Received Response
21
Views
2
Comments

Summary: Tracing categories changes in the Audit Log


Content (required): As we all know, we can trace the incident transactions through the Audit log. But one of my client requirements is, they also want to trace the categories changes in the audit log like when and what categories changes done by an agent?

Is there any table where we can track the category changes in the audit log or any other possible way through a custom report?

Version (include the version you are using, if applicable): 20C


Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!